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11:10:02 AM System
Initial Question/Comment: Other
11:10:08 AM System
Thank you for contacting eBay.in Live Help. Please hold for the next available Live Help agent.
11:10:08 AM System
Vidya M has joined this session!
11:10:08 AM System
Connected with Vidya M
11:10:15 AM Me
hi vidya
11:10:24 AM Vidya M
Hi, welcome to eBay Live Chat! My name is Vidya. I would be glad to assist you with your concern.
11:10:26 AM Vidya M
How may I help you today?
11:11:15 AM Me
I had sent innumberable mails to ebay and fraud investigation team regarding my camera replacement but still no reply from ur side
11:12:04 AM Me
I'm still waiting for progress
11:12:32 AM Me
u thr?
11:12:54 AM Vidya M
May I have the item number please?
11:13:26 AM Me
its over 7months old
11:13:38 AM Me
so i think that wouldn't be of ne use to u
11:14:01 AM Me
about 7months back i had bought a camera from ebay via kk_camerazone
11:14:28 AM Vidya M
Had you file an dispute in Resolution center ?
11:15:02 AM Me
no
11:15:11 AM Me
I had sent a mail to ebay support
11:15:22 AM Me
they told me sent a mail to fraud investigation team
11:15:41 AM Me
i did that twice or thrice but no replies from them.
11:16:05 AM Me
how to file a dispute at resolution center??
11:16:53 AM Vidya M
The option to file an dispute is only with in 45 days from the date of transaction.
11:17:05 AM Me
yea i know that one...
11:17:24 AM Me
after 20 days of receiving the item the camera stopped working...
11:17:58 AM Me
so i returned it to dealer
11:18:18 AM Me
but its over 6months i still havent received it
11:20:10 AM Me
u thr?
11:20:48 AM Vidya M
To escalate this case to the concerned team, I would require the item number.
11:21:01 AM Me
jus a sec let me find out
11:22:09 AM Vidya M
Sure.
11:22:42 AM Me
370179790724 .... i guess its this 1....
11:22:59 AM Vidya M
Let me check the same for you.
11:23:16 AM Me
item listing is over 90 days old
11:23:27 AM Me
so i dont think u'll find any details of it
11:24:40 AM Me
u thr?
11:24:53 AM Me
please check mails sent from my id.
11:25:05 AM Me
u'll find all details regarding the issue
11:25:17 AM Me
there has been atleast 10 mails to ur ebay support
11:25:39 AM Vidya M
I was reading the revert given to you by our investigation team.
11:27:14 AM Vidya M
Did you contact the seller regarding this issue?
11:30:33 AM Vidya M
It’s been a while since I heard from you. Just checking to see if we’re still connected?
11:31:00 AM Me
yea still thr
11:31:37 AM Me
i contacted the seller million times...when he hears my name he just cuts line and switches of the mobile
11:31:45 AM Me
i have sent him many mails
11:31:51 AM Me
but its of no use
11:31:52 AM Vidya M
Oh okay.
11:32:06 AM Me
so wats d solution
11:32:18 AM Me
ur fraud investigation team is not replying
11:32:38 AM Me
have sent them 4 mails in last 20 days
11:32:40 AM Vidya M
I will escalate your case from my end to our concerned team, so and they will revert back to us, whether they can cover you under eBay's Standard Purchase Protection Program.
11:33:19 AM Me
Payal said that to me last week as well but i got no progress from ur side
11:33:38 AM Me
there has been no update on d issue
11:33:42 AM Me
all i do is wait
11:34:11 AM Me
Ma'am if u suggest i'll take a legal action against the seller..
11:34:30 AM Vidya M
You can decide to do the same.
11:34:31 AM Me
if u r unable to do nethng..
11:34:53 AM Vidya M
Since the seller is even not ready to respond to you.
11:35:07 AM Me
..
11:35:53 AM Vidya M
I will escalate your case, this time to the concerned team, and they will revert back to us in next 48 hours.
11:36:01 AM Me
ru sure
11:36:23 AM Vidya M
Yes, our team will update us in next 48 hours.
11:36:27 AM Me
i have heard this thrice from payal once from gilbert/gilberg
11:36:45 AM Me
but i got no reply from ur side after that
11:37:00 AM Vidya M
Can you tell be date when you had paid for this item?
11:37:13 AM Me
4th april i think
11:37:24 AM Vidya M
Okay
11:37:48 AM Me
its somewhere in april ...1-2 days up or down may be max...
11:38:04 AM Vidya M
Thank You for providing me with the information.
11:38:24 AM Me
So whats the action ebay is going to take may i know that?
11:40:54 AM Vidya M
I have informed your situation to the team, so that they can look into the matter and decide upon the further course of action.
11:41:23 AM Vidya M
Please contact us in next 48 hours, and we will update you the revert send to us by our concerned team.
11:41:26 AM Me
so u tell me exact date ebay is going to respond back
11:41:52 AM Me
how n where should i contact n wht reference should i give?
Send
11:42:29 AM Vidya M
You can contact us on chat or You can contact eBay Helpline on the Toll Free numbers i.e. 1800 209 3229 (For all landline and mobile phone
11:42:37 AM Me
ok..
11:42:43 AM Vidya M
The reference number of the escalation is : 00233900
11:42:50 AM Me
wht reference should i give...
11:42:52 AM Me
ok
11:44:11 AM Me
so 2mrw even or tuesday morning should i contact?
11:44:11 AM Vidya M
Is there anything else that I can help you with?
11:44:30 AM Me
tomorrow evening should i contact u?
11:45:04 AM Vidya M
Please contact us on 26-Sept,09.
11:45:16 AM Me
okk
11:45:27 AM Me
m recording this chat for future reference
11:45:30 AM Me
thank you
11:45:39 AM Vidya M
Sure
Connected with a Customer Representative
Session ID:19450600
Question40
Pick one of the following options:
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The reference number of the escalation is : 00233900
lets c i'll contact them again on monday...I wanted to post it here so that u ppl will get to know whats gng on and also I can access this conversation from absolutely anywhere even my mobile
