On a side note was having a doubt about assured gift i should have received last yr
.
I was expecting couple of moser baer dvd players which i didnt get. For communication i used their chatting option for talking to their CC as readymade useless reply in mail worthless i thought. But it looks like they dont keep record of chats. After several such sessions i could talk to their supervisor and he bluntly denied any records of any communication and said, sir you have not corresponded in this regard with us in this period so you are now not eligible for the 'assured' gift. I said WTF, i have records of all chat and all... etc.
Anyway learn from my mistake and keep some records through email as well for any communication. Unfortunately (or may be its planned) their chatting program doesnt send transcripts and you have to manually copy past text from it (which loses authenticity). So you cant prove its original.
....my 2 cents.
Most likely its like, when they run out of gifts stock they stop sending them to remaining people as there are hundreds of people cheated like me posting rant on web. At least now they have improved system with not accepting coupon code when they dont have gift products.
Probably after threatening legal action by several users.
Unfortunately i / most people dont have time to fight with them for getting assured gift.