It is just my guess but it may be possible that in scenarios like this where a company has no service centre in India a customer may be asked to send the defective unit to the official importer who will be dispatched a replacement unit along with the usual shipment by the company.Edit: On the ThrustMaster ‘where to buy’ in India page, sameo.in (located in Mumbai) has been added to the list. It is possible they are the new importers.