Review Flipkart - Feedback Thread
- Thread starter src2206
- Start date
tr27
Explorer
No loot but good price, not gonna bother wasting any time complaining to the Flipkart support.. they are useless in helping you unless you push the matter to a competent team inside Flipkart support.
[PSA] Beware of blindly believing Flipkart Open Box Delivery msg on product page before payment
Here we go again, my second PSA thread regarding Flipkart in BBD sale just like last year. Friend ordered a graphics card from flipkart & as usual checked that product is open box delivery & proceeded to payment page & did the payment. Everything done successfully or so my friend thought until...
techenclave.com
Black_Hawk
Juggernaut
What's with Flipkart and pincode problems?! So many things aren't available randomly on my pincode in Kolkata. Just now tried to order a pair of Skechers shoes and getting the same "Currently OOS for my pincode" error!
I purchased some trousers from Flipkart after quite some time. For some reason, shirts are not open box but trousers are.
I had purchased it along with some other items to avail the bank discount and returning these trousers basically brings it below the limit set for the bank discount, so they are deducting the whole 10% discount from the return.
Also, apart from size/fit issue, all other reasons are rejected for return stating an open box when actually it was my family member who received it and I provided the OTP over phone.
Seems this is the last time I am ever purchasing clothes from Flipkart as in this case it seems to work against the customer when you are ordering a lot of garments together.
I had purchased it along with some other items to avail the bank discount and returning these trousers basically brings it below the limit set for the bank discount, so they are deducting the whole 10% discount from the return.
Also, apart from size/fit issue, all other reasons are rejected for return stating an open box when actually it was my family member who received it and I provided the OTP over phone.
Seems this is the last time I am ever purchasing clothes from Flipkart as in this case it seems to work against the customer when you are ordering a lot of garments together.
Last edited:
As a follow-up, I had placed 2 orders over 5k using two different HDFC cards.
In the first order, I received a shoe that was a size larger and ordered a replacement a size smaller which fits fine but the leather was damaged. There is no replacement option for this exchanged item and only return is being allowed, from which they are deducting the entire 10% order discount of over 500, as returning this item puts rest of the order value below 5k.
In the second order, I had a trouser delivered as open box to a family member, the material for which I didn't like at all when I checked later. My usual sizing too was incorrect for this item and as it was delivered as open box, I only had the option to select a different size. I did so as I didn't have any other choice and now when I try to return it, I am facing the same issue again where the entire order discount is being deducted from the return of this item.
I wrote to the escalations team who called me blaming the seller policy on exchange. When I challenged them on the bank discount deduction which is unrelated to the seller and is a Flipkart policy, the person simply disconnected the call.
Didn't expect Flipkart customer care to be so unprofessional, but it personally means avoiding purchase from them as much as possible. FWIW, I wrote to the grievance officer and will probably raise it with the consumer helpline, though I don't expect any logical results.
TL;DR: For any issue, Flipkart will blame the seller policy and then the bank offer, even if it means they provide you a defective item on exchange or provide you less than 50% of the item price on return.
Last edited:
Alucard1729
Forerunner
I purchased a front load washing machine after my whirlpool gave out after many years of service from Flipkart, cause of the good exchange offer, spare super coins and SBI CC.
Got a call from delivery person around 5pm yesterday saying they will deliver it tomorrow and I mentioned that It's out for delivery from morning and he cut the call. Contacted the delivery guy with the pin on the order page and he mentioned he'd call back after confirming the details. I contacted Customer care and they told me to wait till the end of the day to receive the order. Received a callback from delivery guy mentioning the box of the washing machine is damaged and he'll get a new box to be delivered tomorrow and that sounded like a red flag to me, like is how that even possible and I called back the cc and mentioned this information. They confirmed my apprehension that it's not possible to change the box. The delivery got cancelled after a couple of hours and now credit refund is on the end of sale XD. All the promotion is gone and Flipkart gave standard reply that it was time-related, even after mentioning it was a logistic error on their end.
Just sharing to help someone who might face this issue that this is why people call it Flopkart among other colorful names and buying big appliances is akin to flipping a coin for getting the product or not.
Got a call from delivery person around 5pm yesterday saying they will deliver it tomorrow and I mentioned that It's out for delivery from morning and he cut the call. Contacted the delivery guy with the pin on the order page and he mentioned he'd call back after confirming the details. I contacted Customer care and they told me to wait till the end of the day to receive the order. Received a callback from delivery guy mentioning the box of the washing machine is damaged and he'll get a new box to be delivered tomorrow and that sounded like a red flag to me, like is how that even possible and I called back the cc and mentioned this information. They confirmed my apprehension that it's not possible to change the box. The delivery got cancelled after a couple of hours and now credit refund is on the end of sale XD. All the promotion is gone and Flipkart gave standard reply that it was time-related, even after mentioning it was a logistic error on their end.
Just sharing to help someone who might face this issue that this is why people call it Flopkart among other colorful names and buying big appliances is akin to flipping a coin for getting the product or not.
dvader
Galvanizer
If I were running a delivery agency/franchise I would open big orders during sales, report them as stolen/lost/damaged(say by the delivery guy) in the warehouse, compensate Flipkart in full as per the order value, and sell in the offline market for profit. Nobody gets hurt in this and Flipkart wouldn't give a shit cuz at the end of the day sale is made. I mean not that I would do it but it's a no-brainer. I would go so far as to sell the stuff right off the warehouse 
. This is just speculation on my end though don't know Flipkart's actual policy on this.
And to everyone here suggesting offline markets, unless you know a market well enough offline markets in India are even worse (way worse), everyone gets a different price, and refunds are non-existent I mean you roll the dice every time you buy stuff. At least with online retailers, both parties get ****ed by Amazon/Flipkart/etc as opposed to offline markets where the customer gets ****ed every time something goes south.
. This is just speculation on my end though don't know Flipkart's actual policy on this.And to everyone here suggesting offline markets, unless you know a market well enough offline markets in India are even worse (way worse), everyone gets a different price, and refunds are non-existent I mean you roll the dice every time you buy stuff. At least with online retailers, both parties get ****ed by Amazon/Flipkart/etc as opposed to offline markets where the customer gets ****ed every time something goes south.
Last edited:
Well, my experience with Flipkart gets worse. Had ordered 2 fans and scheduled them for delivery on the same day, so that I could install them together. As it was an exchange offer, I made the mistake of trusting Flipkart and uninstalling both on the delivery day.
After complaints, the first one arrived a day late. However, the second one never arrived. After 10 days since arriving at the local hub, Flipkart finally marked the item as untraceable.
Yet to receive the refund as apparently I have to wait 48 hours after an item is marked as untraceable before it can be cancelled. Moreover, they are offering a paltry 150 voucher ONLY if I order the same item from the same seller again and wait another week for delivery, while the item price has gone up and I cannot avail the bank discount.
I think the words Flipkart and professionalism can never go together.
After complaints, the first one arrived a day late. However, the second one never arrived. After 10 days since arriving at the local hub, Flipkart finally marked the item as untraceable.
Yet to receive the refund as apparently I have to wait 48 hours after an item is marked as untraceable before it can be cancelled. Moreover, they are offering a paltry 150 voucher ONLY if I order the same item from the same seller again and wait another week for delivery, while the item price has gone up and I cannot avail the bank discount.
I think the words Flipkart and professionalism can never go together.