I don't want to chide you or anything but have you atleast checked to see who the seller is? If I am not wrong KZ products on amazon are mainly sold by concept kart. If you had bought them just a month ago, then it's more than likely concept kart. Amazon support should have maybe told you that but they aren't that helpful outside of their own internal processes.I bought KZ earphones recently.
After a month one side stopped working.
I couldn't find any service centre in my city Kolkata.
Amazon failed to help me.
I tried to mail at mail available at KZ site.
No response.
CONCEPT KARTWho was the seller on Amazon ? Can you see if there is any Importer name listed on your box ?
CONCEPT KART
Nope Amazon is stupid.I don't want to chide you or anything but have you atleast checked to see who the seller is? If I am not wrong KZ products on amazon are mainly sold by concept kart. If you had bought them just a month ago, then it's more than likely concept kart. Amazon support should have maybe told you that but they aren't that helpful outside of their own internal processes.
Regardless a little due dilligence is required from your part. Anyways message concept kart and you should be able to replace it.Nope Amazon is stupid.
They give me a wrong mail id to wrote my issue.
Could not find mail id of them.Regardless a little due dilligence is required from your part. Anyways message concept kart and you should be able to replace it.
Could not find mail id of them.
They are asking for order id and mail id for warranty claim.
But Amazon order id is not valid here.
Sent a mail to the address.This is their contact us page, send a message using the input boxes there and write all your info.![]()
Contact Us
Please send us your question, comments or concerns by filling up the form below. We'll do our best to to get back to you as quickly as possible.conceptkart.com
Otherwise use this
customercare@conceptkart.com
I bought KZ earphones recently.
After a month one side stopped working.
I couldn't find any service centre in my city Kolkata.
Amazon failed to help me.
I tried to mail at mail available at KZ site.
No response.
Again, this has nothing to do with KZ, it is with the importer conceptkart. Also are you asking them for a service centre in Kolkata again like in your other thread for amd?Just mail about troubleshooting.
Nothing about giving me location of their service centre to claim warranty or replacement. Horrible experience.
KZ is no different than item available at road sude stalls without warranty. Hit or miss depends on luck after purchase.
I asked all including Amazon and Seller and KZ. No reply with service center adress. Only wasting time with useless words from them.Again, this has nothing to do with KZ, it is with the importer conceptkart. Also are you asking them for a service centre in Kolkata again like in your other thread for amd?
What did they respond to you about your replacement query? Did you give them all the details, your amazon order id etc?
It's of no use getting aggravated with their responses. They don't have any service center in India for you to visit. You can either visit the Conceptkart office in Delhi or go to China for KZ service center.I asked all including Amazon and Seller and KZ. No reply with service center adress. Only wasting time with useless words from them.
One side stopped working. How to apply warranty![]()
Concept Kart
Concept Kart - Best Online Shopping Store in India for In Ear Monitor, Headphones, DAC & AMPS, Keyboard & Cases and Smart Gadgets. Avail Free Express Shipping, COD & Easy Returns.conceptkart.com
![]()
Contact Us
Please send us your question, comments or concerns by filling up the form below. We'll do our best to to get back to you as quickly as possible.conceptkart.com
I have absolutely no idea. Maybe if only someone had already given multiple posts saying so somewhere on this forum. Would have been even better if it was right here on this page itself! But oh well, the world is such a cruel place.One side stopped working. How to apply warranty