Review KZ Warranty is Fraud
- Thread starter HackerX
- Start date
Who was the seller on Amazon ? Can you see if there is any Importer name listed on your box ?
Rezep
Galvanizer
I don't want to chide you or anything but have you atleast checked to see who the seller is? If I am not wrong KZ products on amazon are mainly sold by concept kart. If you had bought them just a month ago, then it's more than likely concept kart. Amazon support should have maybe told you that but they aren't that helpful outside of their own internal processes.
HackerX
Contributor
Rezep
Galvanizer
Concept Kart
Concept Kart - Best Online Shopping Store in India for In Ear Monitor, Headphones, DAC & AMPS, Keyboard & Cases and Smart Gadgets. Avail Free Express Shipping, COD & Easy Returns.
conceptkart.com
Contact Us
Please send us your question, comments or concerns by filling up the form below. We'll do our best to to get back to you as quickly as possible.
conceptkart.com
HackerX
Contributor
Rezep
Galvanizer
Regardless a little due dilligence is required from your part. Anyways message concept kart and you should be able to replace it.
HackerX
Contributor
Could not find mail id of them.
They are asking for order id and mail id for warranty claim.
But Amazon order id is not valid here.
Rezep
Galvanizer
Contact Us
Please send us your question, comments or concerns by filling up the form below. We'll do our best to to get back to you as quickly as possible.
conceptkart.com
Otherwise use this
customercare@conceptkart.com
HackerX
Contributor
Sent a mail to the address.This is their contact us page, send a message using the input boxes there and write all your info.Contact Us
Please send us your question, comments or concerns by filling up the form below. We'll do our best to to get back to you as quickly as possible.
Otherwise use this
customercare@conceptkart.com
Let's wait and see. Thank you.
rsaeon
Herald
In the future, take photos of the outer package. All imported products are required to show the importer and their customer care address along phone/email. It's usually a white sticker. Don't rely on Amazon for warranty services, that era is long gone with the number of scams being carried out by other customers. Always take photos of the sticker and save them into a separate album for claiming warranty.
Or if you're old school, photocopy the sticker and put it in a binder. I do this for everything that's 1k or more.
Rezep
Galvanizer
Again, this has nothing to do with KZ, it is with the importer conceptkart. Also are you asking them for a service centre in Kolkata again like in your other thread for amd?
What did they respond to you about your replacement query? Did you give them all the details, your amazon order id etc?
HackerX
Contributor
I asked all including Amazon and Seller and KZ. No reply with service center adress. Only wasting time with useless words from them.
It's of no use getting aggravated with their responses. They don't have any service center in India for you to visit. You can either visit the Conceptkart office in Delhi or go to China for KZ service center.
Better option is to "politely" email and ask Conceptkart to initiate RMA for a replacement unit.
Under warranty, they (authorised importers) usually source a replacement unit from the OEM if they do not stock it locally. If they do not stock it locally be prepared to wait as importing it from China will take time.
And if this does not work, then log a complaint with the Consumer Grievance portal.
shiva327
Apprentice
One side stopped working. How to apply warrantyConcept Kart
Concept Kart - Best Online Shopping Store in India for In Ear Monitor, Headphones, DAC & AMPS, Keyboard & Cases and Smart Gadgets. Avail Free Express Shipping, COD & Easy Returns.Contact Us
Please send us your question, comments or concerns by filling up the form below. We'll do our best to to get back to you as quickly as possible.
Rezep
Galvanizer
I have absolutely no idea. Maybe if only someone had already given multiple posts saying so somewhere on this forum. Would have been even better if it was right here on this page itself! But oh well, the world is such a cruel place.
