MTNL Mumbai reduces 1 mbps UL Tariffs to 999

raksrules said:
Can anyone tell me where i can i make speed related complaints to MTNL ? I am on 752 kbps plan but i am only getting 512 kbps or less speed. I tried contacting the 198 helpline but it only has IVR and no human comes to talk :S
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Tried restarting the modem? Happens to me sometimes. Just modem reboot usually sets the caps back to normal for me.

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Shripad said:
Tried restarting the modem? Happens to me sometimes. Just modem reboot usually sets the caps back to normal for me.
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Actually what happened that last week they set it to 608 kbps downstream which is obviously less than my plan speed. Now today morning they magically resetted it to about 1 Mbps but that continued for only couple hours when they set it back to 608 kbps :mad:

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pranut said:
@raksrules
Try Online Complain, works for me..
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Link please. I am not able to locate it :ashamed:
 
manu1991 said:
BookBBFault
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Manu i tried this but here too the options are limited. I selected Others from the drop down and expected some kind of text box to come where i can actually write about my issue. But nothing of that sort. With just Others being selected they would never know what the actual problem is :(
 
On the Delhi one too there are very few options , i select anything , they usually call me to ask whats wrong . Also if your problem isn't getting solved , write an email to the GM (India Broadband Wiki: MTNL Mumbai Information) with your problem and all account/contact details . When my speed wasn't being upgraded from 512k/s to 1mbps , i wrote an email and it was done instantaneously .
 
Which is the best way to apply for speed reduction ? I am currently on 752 kbps plan and want it reduced to 512 kbps because of very minimal usage. How do i go ahead with it ?
 
raksrules said:
Which is the best way to apply for speed reduction ? I am currently on 752 kbps plan and want it reduced to 512 kbps because of very minimal usage. How do i go ahead with it ?
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Call 1504 or 1500 and ask them to change ur plan...
 
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