Hi Friends ,
As some of you may know that my network card and PCI slots went non functional during the first thunderstorms in the city due to a probable surge on the LAN .
What followed is a harrowing tale of poor after sales service from its importer Neoteric .
As soon as the incident happened , i took it to Hardtrac ,Lamington. for my replacement , this is the place where i bought it .They said take it to the Raashi service center . I took it there and they say that they are not the importers for the boards but Neoteric . They dont have any details for Neoteric , either address of number . They say they usually take 2 days for a replacement , so i am hopeful .
I go back to Hardtrac and tell them what Raashi told me . I ask them for details of Neotric . The dealer does not belive me when i say its not Raashi and thouroughly examines teh box and tells me , even he does not have the same and says that he will get the details and gets on the phone and talks silly to someone for 15-20 mins and keeps on giggling . I ask whats going on and that guys says that the shops are not yet opem and will require another 20 mins . I say that i am going to look around in lamington and tell him that ill be back . I go straight to Prime ABGB and the guy i know there says that how the ASUS service sucks and takes upto 1 month in dire cases . He promptly gets me Neoteric's contact info . I go back to Hardtrack and they guy still does not have the details . I say i have it already and dont bother . He still gets on the phone and tells me , Its not Neoteric i need to contact , But DigiComp who Service ASUS products . They say its a 5 minute walk and i end up walking over 20 mins from lamington to get there .
At Digicomp they checked my motherboard , smell it , do everything short of licking it . They give me a challan and say to keep calling them up every 3 days to check on the situation . i am informed that If its a minor issue they will fix the board and if major problems it will have to go to bangalore .
So i go back home and keep calling them . By end of week 1 , Digicomp informs me that they would need to send the board to Bangalore .
So another 3-4 days pass by when i call them up and they say that the board is beyond repair and i can collect the replacemnt from Neoteric . I am just happy at this stage that my motherboard will arrive .
So i go to Digicomp and they give me a new challan after making me wait for a long while and say that i need to take it to Neoteric . While i am stepping out of the door , they casually inform me that Neoteric is CLOSED on saturdays and i can go there on Monday . Mind you all this while i live in Mulund which is quite far from lamington . The guys then informs me that its 2nd saturday for the month so they might be open . I call Neoteric up , no one is picking up the phone , so i forget it and i join Nukeu666 and his friend at Lamington , since they are there to buy a computer for nukeu666 's friend .
I go to Neoteric on monday and give them the challan . they say that they dont have a spare at hand , the only board they can give me is a M2N-MX and mine is a higher end M2NPV-VM . I say no . They say they would need time to arrange it from Vasai and it will require another three days .
I am dead tired going and coming to Lamington now . I am frustrated Using my AM64 2800+ which is half dead . I get a call from Neoteric on the 2nd day and say i can pick it up tomorrow .
I went to Neoteric yesterday , Ie the 3rd day and picked up my motherboard . I ask the person there , who has been nothing but the biggest dumass i have seen , " Is the motherboard tested ?" He says " yes , its brand new " and asks me to sign the challan . i do that . He takes the motherboard out of the box , only in its plastic cover and hands it over to me . I ask him , if i can have a plastic bag to carry the same since i dont want to take chances as its the rainy season . He says " No sir , this is only a service center and we dont provide plastic bags . " I lose my cool at this point in time and lambast him for the most atrocious customer service ever . I walk out when a other gentleman hands over an empty box for me to carry motherboard back .
I bring it back , happy enough and fix it in my new chieftec case and new PSU . i start it up and get a No Post . beep sounds . one long ,2 short . i check and check , try combinations of my 2 corsair sticks and come to a conclusion that 1 channel ie 2 slots are faulty . i cant run my pc in Dual channel . I call up neoteric and inform them of the same trying to be as clam as possible . i am asked if i have tampered with the motherboard . I feel like slapping that man silly . Then the call gets handed over to some other person and that guy asks me to go back to DigiComp to start over the process since its an Asus board , and thats how its taken care of . I shout at him more and that guy asks me to go to digicomp and call neoteric up from there and then tey will see if something can be sorted out .
Thats my story . At this point i just want to use the system the way it is as i am too frustrated to get in the system again of replacements . I have been adviced to get it replaced asap .
I dont know what i may do in this case . i might just buy a new motherboard . But , Please stay away from ASUS boards . thats all i can say . especially Neoteric importers as they are the worst .
As some of you may know that my network card and PCI slots went non functional during the first thunderstorms in the city due to a probable surge on the LAN .
What followed is a harrowing tale of poor after sales service from its importer Neoteric .
As soon as the incident happened , i took it to Hardtrac ,Lamington. for my replacement , this is the place where i bought it .They said take it to the Raashi service center . I took it there and they say that they are not the importers for the boards but Neoteric . They dont have any details for Neoteric , either address of number . They say they usually take 2 days for a replacement , so i am hopeful .
I go back to Hardtrac and tell them what Raashi told me . I ask them for details of Neotric . The dealer does not belive me when i say its not Raashi and thouroughly examines teh box and tells me , even he does not have the same and says that he will get the details and gets on the phone and talks silly to someone for 15-20 mins and keeps on giggling . I ask whats going on and that guys says that the shops are not yet opem and will require another 20 mins . I say that i am going to look around in lamington and tell him that ill be back . I go straight to Prime ABGB and the guy i know there says that how the ASUS service sucks and takes upto 1 month in dire cases . He promptly gets me Neoteric's contact info . I go back to Hardtrack and they guy still does not have the details . I say i have it already and dont bother . He still gets on the phone and tells me , Its not Neoteric i need to contact , But DigiComp who Service ASUS products . They say its a 5 minute walk and i end up walking over 20 mins from lamington to get there .
At Digicomp they checked my motherboard , smell it , do everything short of licking it . They give me a challan and say to keep calling them up every 3 days to check on the situation . i am informed that If its a minor issue they will fix the board and if major problems it will have to go to bangalore .
So i go back home and keep calling them . By end of week 1 , Digicomp informs me that they would need to send the board to Bangalore .
So another 3-4 days pass by when i call them up and they say that the board is beyond repair and i can collect the replacemnt from Neoteric . I am just happy at this stage that my motherboard will arrive .
So i go to Digicomp and they give me a new challan after making me wait for a long while and say that i need to take it to Neoteric . While i am stepping out of the door , they casually inform me that Neoteric is CLOSED on saturdays and i can go there on Monday . Mind you all this while i live in Mulund which is quite far from lamington . The guys then informs me that its 2nd saturday for the month so they might be open . I call Neoteric up , no one is picking up the phone , so i forget it and i join Nukeu666 and his friend at Lamington , since they are there to buy a computer for nukeu666 's friend .
I go to Neoteric on monday and give them the challan . they say that they dont have a spare at hand , the only board they can give me is a M2N-MX and mine is a higher end M2NPV-VM . I say no . They say they would need time to arrange it from Vasai and it will require another three days .
I am dead tired going and coming to Lamington now . I am frustrated Using my AM64 2800+ which is half dead . I get a call from Neoteric on the 2nd day and say i can pick it up tomorrow .
I went to Neoteric yesterday , Ie the 3rd day and picked up my motherboard . I ask the person there , who has been nothing but the biggest dumass i have seen , " Is the motherboard tested ?" He says " yes , its brand new " and asks me to sign the challan . i do that . He takes the motherboard out of the box , only in its plastic cover and hands it over to me . I ask him , if i can have a plastic bag to carry the same since i dont want to take chances as its the rainy season . He says " No sir , this is only a service center and we dont provide plastic bags . " I lose my cool at this point in time and lambast him for the most atrocious customer service ever . I walk out when a other gentleman hands over an empty box for me to carry motherboard back .
I bring it back , happy enough and fix it in my new chieftec case and new PSU . i start it up and get a No Post . beep sounds . one long ,2 short . i check and check , try combinations of my 2 corsair sticks and come to a conclusion that 1 channel ie 2 slots are faulty . i cant run my pc in Dual channel . I call up neoteric and inform them of the same trying to be as clam as possible . i am asked if i have tampered with the motherboard . I feel like slapping that man silly . Then the call gets handed over to some other person and that guy asks me to go back to DigiComp to start over the process since its an Asus board , and thats how its taken care of . I shout at him more and that guy asks me to go to digicomp and call neoteric up from there and then tey will see if something can be sorted out .
Thats my story . At this point i just want to use the system the way it is as i am too frustrated to get in the system again of replacements . I have been adviced to get it replaced asap .
I dont know what i may do in this case . i might just buy a new motherboard . But , Please stay away from ASUS boards . thats all i can say . especially Neoteric importers as they are the worst .
hyeah: 