Market Feedback Rahul ITWares - RMA Policy - Is this same for all?

[Neo-N]

As I see it, TheITWares is gonna lose atleast 500 customers (if not more) in a bid to save 500 Rupees...

Now, if TheITWares makes even Rs.1/- as a profit against each customer (and I know he makes a lot more!!), he loses atleast 500 Rupees in any case!!

Now, that is what I call an EPIC FAIL Business Strategy!! :null:

 

[Lord Nemesis]

I will follow the rules stated on our site , I have 100% right to follow them and how is this fraud if the same is written on our site and that's what i am doing a 100 Page thread about this will also not change the same

Because depreciation is not calculated the way you are doing it. The value of a product does not become zero by the end of warranty period. If you are ignorant of what depreciation means, pick up a 9th or 10th standard economics text book and read from it. Even if you list your calculation method on your website, no court would recognize it as a valid depreciation formula, it would be considered wrong and possibly as an attempt at fraud. Warranty means that the buyer is entitled to a replacement with same or higher value item or entitled to current market value of a brand new item in case the replacement cannot be given and nothing less. You cannot interpret warranty in what ever way you like.

 

[shantanugoel]

If u say that then the buyer did not buy the same from TE



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Go ahead defame us if u think i am wrong i am just showing you what is correctly written on my site from day 1

ok, even if bought from ebay, were these "terms" mentioned in your ebay page? I don't think so.

Jeri, I just checked his other ebay listings and he doesn't have these terms or even a link mentioned in any of them. Complain to ebay as well about him not fulfilling the warranty procedure.

 

[TheITWares]

I am not saying it works like that either i am ready to pay the actual value of the same as it is right now and that value is to be mutually agreed upon does not have any formula to it that formula is just one way to look at it.

Because depreciation is not calculated the way you are doing it. The value of a product does not become zero by the end of warranty period. If you are ignorant of what depreciation means, pick up a 9th or 10th standard economics text book and read from it. Even if you list your calculation method on your website, no court would recognize it as a valid depreciation formula, it would be considered wrong and possibly as an attempt at fraud. Warranty means that the buyer is entitled to a replacement with same or higher value item or entitled to current market value of a brand new item in case the replacement cannot be given and nothing less. You cannot interpret warranty in what ever way you like.

 

[m-jeri]

If u say that then the buyer did not buy the same from TE



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Go ahead defame us if u think i am wrong i am just showing you what is correctly written on my site from day 1

Only ebay has CreditCard option. Not in TE.

All people in TE who wants to get their stuff via CC, gets from ebay. There were other sellers with Pl30, I am sure u know.

Dont shake that thing now as u dont have anything else.

 

[Superbad]

Even a roadside fruit vendor has better rma policy that this dealer.
I had got an half eaten apple (imported from usa) replaced with a brand new apple because its taste was not consistent throughout.
@rahul epic

 

[pratikb]

Rahul , Do you have any bit of grey matter in you?

You are doing one after other type of atrocities.

Alas I am not in mumbai for timebeing and If i were in mumbai,It would have different story.I am with you M jeri and chirag.

this scumbag is going to lowest level possible.

Guys and all mods ,it high time respected members to intervene and let community decide outcome of this.

He is clearly running fraud here.

He has already ruined his online business and I am sure he keeps his attitude even in shop and He is going to regret it.

For 900 Rs. he has demolished his small business and his attitude is going to hurt him in this business.

Once trust is breached,Its gone.

 

[simforgotten]

^

Rahul

Then why did you put up the formula - same formula for the PL30 as well as a gfx card? Where did you get that formula?

 

[Supra]

^^ You are one stubborn and arrogant guy Rahul....sorry but I have to tell this in your face ! You will never admit that you are wrong...that has always been the case in last few times I had discussed with you and it remains the same now also

 

[m-jeri]

I am not saying it works like that either i am ready to pay the actual value of the same as it is right now and that value is to be mutually agreed upon does not have any formula to it that formula is just one way to look at it.

why should i settle for anything else other than the same value or same stuff?

You decided not to stock them anymore. NOT ME. if this was the case, then you should have thgh that before selling them to me.

As said, in ebay there were other sellers with pl30.

 

[pratikb]

As I see it, TheITWares is gonna lose atleast 500 customers (if not more) in a bid to save 500 Rupees...

Now, if TheITWares makes even Rs.1/- as a profit against each customer (and I know he makes a lot more!!), he loses atleast 500 Rupees in any case!!

Now, that is what I call an EPIC FAIL Business Strategy!! :null:

he has lost much more than that.

He has lost trust which he cant get back even if he distributes anything for free.

IZZAT EK BAAR LOOT GAYI WOH WAPAS NAHI AATI.

quoting great birbal-- jo bund se gaya woh haud se nahi aata.

 

[raksrules]

Even a roadside fruit vendor has better rma policy that this dealer.

I had got an half eaten apple (imported from usa) replaced with a brand new apple because its taste was not consistent throughout.

@rahul epic

Happened with mangoes this season. Vendor told "1 bhi kharab nikle to leke aana...badal ke doonga". There were 3 bad ones, took back to him and he gave me new ones

 

[TheITWares]

Read the last question and answer here - TechShop.in

 

[pratikb]

How secure is my shopping experience at TechShop.in?

Security is a top priority at TechShop.in. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number, contact details, etc), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. TechShop.in uses the most advanced form of SSL software available: 128-bit encryption. To learn more about SSL, follow this link.

Access to all of our users information is restricted. TechShop.in operates in a secured and locked facility that requires all employees to check in. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Your financial information is maintained by our payment gateway (Payseal - ICICI Bank) on their secure server. Otherwise, you may contact us at support@techshop.in to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

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All employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers information remains protected.

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this last q and a has nothing to do with matter here.

 

[alekhkhanna]

But that is the Truth take it the way you want to.
When the Manufacturer is not there in India , The distributor decides are Warranty Terms in the Country that he sells the same.
Tomm Sound magic may offer 10 Yrs Warranty or even now lets say they offer 10 Yrs but i am free to assign a different Warranty Period and Different terms and conditions all of which cannot be told at the time of sale.

But in India as Soundmagic is not there , Think of them = US but not with the exact same policies and Terms and Conditions, we define our own terms and conditions and warranty policies as we give warranty not them
So we stopped and are not going to get new so its EOL for us and this is how we handle the warranty if it comes to this scenario

EOL cannot be determined by the distributer but by the manufacturer. Hope as a businessman you know this basic rule.
Plus I'm not gonna go in circles (as we did yesterday and that's what happening today as well !) but your attitude and tone is a much larger issue than those 900 bucks your are eying for. I fail to understand how have you survived in this business for so long ? Nobody dragged you to the CC for all this bullshit ? Personally, I wouldn't step foot inside your store had I been treated with such an arrogant tone.
You are what you are because of the customers and their word of mouth appreciation. The moment you have those out of the equation, it's downhill from there.

Read our FAQ's here -
If the RMA item is not in stock, TheITWares.com will contact the customer and discuss replacement with a different item or a mutually agreeable refund amount.
These are not Faltu posts when I or Anyone imports / distributes anything and if the parent company is not there in India then the importer Distributor is Free to set whatever terms and conditions he wants to work with coz here he will be providing the warranty for the same not the service center or the parent company.
Tomm i can import Soundmagic and sell the same with 1 Month warranty its my wish and this is not faltu this is correct

Your site FAQs say that you will discuss replacement with a new item and THEN a CN. Since new PL30s are NOT EOL by the manufacturer and are being sold by other distris, how the hell can you offer him a 60% depreciated CN ? That's a SCAM, nothing else.
Also yes, you are free to give 1 month warranty on any SN cans you sell, but that should EXPLICITLY be mentioned to the customer. Here you agreed to a 1 year warranty and you ain't honoring it now.

I'm going to blog about this.. My blog isn't huge but it is decent enough in hits as well as page rank.. I will make sure that my article reaches at least 1st page of google whenever anyone searches ITWares

Ahhh. Gabru strikes again ! Or should I say, the bestest KZ2 player ! :bleh:

We are just following the rules stated on our site just coz its not the way you want them to be doesn't mean anything
you go ahead and spread the bad words about us in the best possible way u can

Oh we are. Don't worry on that department. hyeah:

 

[TheITWares]

This is the last question and answer there on - TechShop.in

What happens if I receive an email saying that the item I returned via RMA is no longer in stock?

If the RMA item is not in stock, TechShop.In will contact the customer and discuss replacement with a different item or a mutually agreeable refund amount.

But when i say the same thing its a scam

 

[Metalspree]

Happened with mangoes this season. Vendor told "1 bhi kharab nikle to leke aana...badal ke doonga". There were 3 bad ones, took back to him and he gave me new ones

That's because they know the value of customers and they dont like cheating people just for 100 or 200 INR .

 

[Renegade]

Read the last question and answer here - TechShop.in

What happens if I receive an email saying that the item I returned via RMA is no longer in stock?

If the RMA item is not in stock, TechShop.In will contact the customer and discuss replacement with a different item or a mutually agreeable refund amount.

Since there is no mutual agreement on the amount, which different item are you offering?

 

[pratikb]

enough of this BS,Let the community and MODS decide whao is doing what.

who is running scam and what is being done is their for all to see.

Let the community and mods decide outcome of this.

for me---he is looser and not going to survive long with such adamant and childish attitude.

Grow up and wisen up in business.

 

[vahss_11]

^

Rahul

Then why did you put up the formula - same formula for the PL30 as well as a gfx card? Where did you get that formula?

The formula was invented by rahul after many years of hard effort and leaching of people.