Market Feedback Rahul ITWares - RMA Policy - Is this same for all?

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you are saying this because its 15k and by your calculation , the bigger the amount , better position will the dealer be in, bigger amount have higher daily depreciation (as per your calculations).

Let the amount be 1 lac and more, or let it be your car/home etc bigger amount item, and then if such problem happens with you, That would be the time to watch your face while you will be having the same argument with the other dealer.

Best of Luck. hope that you dont get your own treatment.
 
Alias said:
So going by this calculation, if i was on the 35th month and asked for a warranty for the 25k graphics card, i would get a CN of 694 Rs? (25000 - (694*35))
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@ Rahul: Care to answer the above query please...??
 
alekhkhanna said:
Seriously it's like banging your head on the wall !
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I agree,

What are mods and OP have to say on all this ??

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sorcerer and all respected fellow's .

Please enlighten us in this issue which is gonna affect all of us one day or other.
 
TheITWares said:
If i had bought it for 15k then yes after 6 Months if he gives me what the current going price of a SIX MONTHS USED HTC Desire IS THEN I AM FINE if its 6k or 7.5k (as its 6 Months Old)

Also stop comparing such big companies and brands and Graphic Cards and what not with a 900 Rs. earphone.

Every company is different , every product is different the way pricing factor works on them is diffrent and their warranty is different the way they give warranty is different.
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In that case, you don't even know what "warranty" even means. You aren't aware of the aware of the warranty of the products that you yourself own. AND, most importantly, your definition of "warranty" is completely different from your customers'.
 
excellent question by boogeyman, but Judging from the tone of his last comments, I guess Rahul will come back saying he will accept a CN of 6K.

@Rahul, Please cool down, you have built up a good reputation at TE over the years, but I have the feeling right now that you are just simply not comprehending what everyone else is trying to say. To everybody else here what OP is demanding is the correct definition of Warranty, but lets not get to that now. Sleep over it and think about it tomorrow morning with a cool mind, I am sure you will understand. And please dont reply to this message with something like "I have decided already / I am right everyone else is wrong/shut up and mind your own business" etc. I have read your previous comments and as a third person to this argument(as well as past and future customer of yours), you dont realize how rude you sound, and I am sure you are not that rude.

Oh he has already replied. I am slow at typing :|
 
Again as i said earlier don't compare 1 Lac worth of stuff with a 900 Rs Earphone

What did i say in the HTC Reply? I said if thats what i am going to get by selling this HTC Phone and if i am going to get 7.5k and thats what its worth then fine i will buy a new phone by adding more money any normal guy including you will think like that and thats the reason y think u also agreed on 5k CN coz you know that a used 5021 mostly will not fetch u more than that.

vahss_11 said:
you are saying this because its 15k and by your calculation , the bigger the amount , better position will the dealer be in, bigger amount have higher daily depreciation (as per your calculations).

Let the amount be 1 lac and more, or let it be your car/home etc bigger amount item, and then if such problem happens with you, That would be the time to watch your face while you will be having the same argument with the other dealer.

Best of Luck. hope that you dont get your own treatment.
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Rahulbhai...

Just one thing. What is the harm in sending pl30 to soundmagic ? It's a manufacturer warranty, and as a authorized dealer you just need to send them back to manufacturing company for RMA (OR replacement - soundmagic to decide), Since it is still having 5 months of warranty. Soundmagic is still manufacturing them, isn't it? Then, I am pretty much sure they will guide you accordingly.

And even if it is EOL, Company won't loose it's large customer base by denying any resolution for "already in warranty" product.
 
I already did all i am saying that is if his Used PL30 is worth 900 right now take it but a 7 Months old PL30 is not worth 900 mate

nehaladsul said:
@ Rahul: Care to answer the above query please...??
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They don't calculate it like that they say from the date we billed you 1 Yr not from the date you billed our customer they think i will sell some 500-600 pcs on day one when i get it here in India. Tatzy i stopped it man

crossbow said:
Rahulbhai...

Just one thing. What is the harm in sending pl30 to soundmagic ? It's a manufacturer warranty, and as a authorized dealer you just need to send them back to manufacturing company for RMA (OR replacement - soundmagic to decide), Since it is still having 5 months of warranty. Soundmagic is still manufacturing them, isn't it? Then, I am pretty much sure they will guide you accordingly.

And even if it is EOL, Company won't loose it's large customer base by denying any resolution for "already in warranty" product.
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crossbow said:
Rahulbhai...

Just one thing. What is the harm in sending pl30 to soundmagic ? It's a manufacturer warranty, and as a authorized dealer you just need to send them back to manufacturing company for RMA (OR replacement - soundmagic to decide), Since it is still having 5 months of warranty. Soundmagic is still manufacturing them, isn't it? Then, I am pretty much sure they will guide you accordingly.

And even if it is EOL, Company won't loose it's large customer base by denying any resolution for "already in warranty" product.
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I perfectly agree here.

lets get them involved and see what they say.

I dont understand what is wrong with this guy.

He needs to go back to square one of business.
 
TheITWares said:
I already did all i am saying that is if his Used PL30 is worth 900 right now take it but a 7 Months old PL30 is not worth 900 mate
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^^ Had you accepted the RMA and given him a new PL30, he could have sold the new one in the TE Market for 900/-

So, his PL30 is worth 900 but only so long as you honor the warranty... which you are not willing to. So, you have brought down the price of his PL30 to 400.
 
thats your and SM guys understanding,any company worth its salt ,calculates warranty when customer bought it.

If we go by your way,we wont be getting warranty from when we buy it.

I think you have got bad relations with this SM guys that has caused you to go to so weird low level.
 
@ ITwares -- So basically you are implying that you have shut shop on soundmagic products and you are asking the buyer to take care of the warranty procedure themselves. But you are happy to help him out by basically purchasing (buy back) from him at reduced rates his broken product ? Am I right ?

To others -- incase the shop which you bought the product from closes down, what should the buyer do ? who should he approach ?
 
No still it would just have 5 Months warranty remaining instead of 12 so no customer would have paid 900

nehaladsul said:
^^ Had you accepted the RMA and given him a new PL30, he could have sold the new one in the TE Market for 900/-

So, his PL30 is worth 900 but only so long as you honor the warranty... which you are not willing to. So, you have brought down the price of his PL30 to 400.
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what i folllow is buy from respectable shops and buy with original legal bill and only respectable companies.

not those crackpots who open shop one day,do some scam and vanish off with loot the other day.

That does imply i have to pay premium and it gives peace of mind .
 
We are ready to offer the products todays worth price whatever it may be

If u buy a product which has no presence in India and if the supplier closes shop mate you have no where to go in India you can always send it back to Manufacturer outside India and if they are ready to help then you will get help or else no

vishal2055 said:
@ ITwares -- So basically you are implying that you have shut shop on soundmagic products and you are asking the buyer to take care of the warranty procedure themselves. But you are happy to help him out by basically purchasing (buy back) from him at reduced rates his broken product ? Am I right ?

To others -- incase the shop which you bought the product from closes down, what should the buyer do ? who should he approach ?
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--- Updated Post - Automerged ---

Yes those crack pots open shop would not have provided 450/- Rs. refund to the OP

pratikb said:
what i folllow is buy from respectable shops and buy with original legal bill and only respectable companies.

not those crackpots who open shop one day,do some scam and vanish off with loot the other day.

That does imply i have to pay premium and it gives peace of mind .
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for this very reason,

Let this be a lesson to all of us and lets not buy from companies which are into quick bucks.

I know it will hurt start ups who genuinly come up with worthy products but you have to earn trust of customer that you wont vanish out of business.
 
TheITWares said:
No still it would just have 5 Months warranty remaining instead of 12 so no customer would have paid 900
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^^ But considering the type of 'Warranty' you offer, I doubt people would have bothered with the Warranty part anyway!!

And in any case, I doubt that people would have considered a new PL30 worth only 400 even if it carried only 5 months 'Warranty'!
 
You are just not ready to understand . He does not want to sell his 7 month earphone but he wants to claim warranty so why are you quoting him the price of a 2nd hand pl30 . Just send op a new one or pay him for that amount if you don't have stock

Op is not demaning a brand new with 12 month warranty but only a replacement for his current one

Sent from my LG-P500 using Tapatalk
 
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