Market Feedback Shipping at buyer's risk, why is it allowed?

[gourav]

The only possible explanation is sellers here are not good at packaging stuff

Most people don't understand how to pack stuff well. Forget this forum, I routinely receive horribly packed products from independent sellers on Amazon as well.

 

[rockstah]

Delhivery has the option to secure shipment till a certain amount less than 100% of the quoted value.

For used items too?
If that is true then it should end this discussion. The seller should ask the buyer for insurance amount, if the buyer denies then the risk should be completely on buyer.

 

[napstersquest]

Adding my two paise.

I have sold many personally used hard disks (which I think are the most sensitive towards shipping damage - apart from full PC builds and glass items of course) and other items. I always kept shipping risk on me and not the buyer, because I was only thinking of selling on the platform to make it available for PAN India buyers, and hence expecting better pricing than what local buyers were offering.

As a seller, if you want to sell on this platform by shipping, you are doing so because you are not able to find local buyers for the price you are expecting. So you must understand the risks involved with shipping used items via the courier you are shipping with.

I understand same can be true for buyers as well, but in that case we are buying via this platform mostly because we are getting better prices than locally available items or the items are not just available locally.

If I state 'Price is XXXX incl shipping' I mean you pay for the item to be delivered at your address. If I state 'local buyers preferred, or shipping to be arranged by buyer' it means you pay for the item that leaves my place. Whatever happens after it leaves my place is up to you (so you can ask friends/acquaintances to pick up from my place or generate pickup via shipping company - up to you).
In the first case, if the product arrives damaged and the buyer has made an uncut unboxing video clearly showing the damage done in shipping, it is up to me to take the product back by mutual understanding and provide refund as decided upon. If the product has manufacturer warranty left and warranty is still valid after the damage, it is up to the buyer to RMA - or as discussed beforehand.
In the second case, I would be obliged to provide all product related info, photos, working videos (as per request) before the pickup and my responsibility ends at time of pickup (unless there are issues which didn't arise due to shipping and were not highlighted in the info I shared).

I routinely receive horribly packed products from independent sellers on Amazon as well.

I have sold custom printed phone cases on Amazon when I had the setup. The 'Fulfilled by Amazon' items are shipped by the seller in a crate or a box, and upon each order, Amazon picks and packs and dispatches. The pick and pack fee is charged by Amazon to the seller for it. So it is likely your horrible experience was because of the incompetence and cost-cutting measures of packing staff at Amazon warehouses. They DO NOT KNOW (or have the resources - both packing material and time) how to pack some sensitive items (Especially hard drives). This can be avoided by sellers packing each item individually with enough protection before packing it in the big box before shipping to Amazon Warehouse (I used to do that).

 

[anmolkumar10]

As a seller, if you want to sell on this platform by shipping, you are doing so because you are not able to find local buyers for the price you are expecting. So you must understand the risks involved with shipping used items via the courier you are shipping with

This.

But by the comments of some people here, it seems they are only selling here as a charity to buyers or some sort of social service and they are not desperate to sell!!! Or because their spouses said so.

Why can't people understand that it's a mutual transaction? So risk should be mutual.

 

[codwapeace]

Only a fool would buy from sellers like these. These sellers (some of whom are defending their policy in this thread) are so rude in their listings and usually their pricing is horrible. The seller chose the courier and he chose the packaging and the foolish buyer has to take all the risk because the mighty lord said so. He is doing such a favor to the buyer by selling the item which is not available anywhere else. Come on buyers, stop being fools and buying from such people. This deal is so lopsided, it is not even funny. This is no deal.

 

[napstersquest]

Only a fool would buy from sellers like these. These sellers (some of whom are defending their policy in this thread) are so rude in their listings and usually their pricing is horrible. The seller chose the courier and he chose the packaging and the foolish buyer has to take all the risk because the mighty lord said so. He is doing such a favor to the buyer by selling the item which is not available anywhere else.

It goes both ways. You can always ask for better packing / ask for packing pictures / ask for to be shipped by specific courier. I have come across such requests (they were more of a concern because of lack of trust - I always pack generously which you can conclude from my feedback) and have honored them. If a seller states they will only ship via certain courier for some reason (reason might be valid - for example I never ship via Xpressbees because of their horrible service in my area) then you have the option to not make the purchase.

 

[ibose]

Come on buyers, stop being fools and buying from such people. This deal is so lopsided, it is not even funny. This is no deal.

@solo_wing was the first that I remember and now @ibose has become a master of such listings. I don't know why people keep buying from them.

Then don't buy or just ignore. No one is forcing you my dear. Is it so difficult to understand ?

 

[napstersquest]

@solo_wing was the first that I remember and now @ibose has become a master of such listings. I don't know why people keep buying from them.

want others to not buy. Is it so difficult to understand? Jaago grahak jaago.
You have seen the success of the business model of @solo_wing and found out how to take advantage of gullible people. I can’t see why anyone would buy from you under your terms.

I don't think the personal attack is necessary. I have recently made purchases from @ibose, always found the packaging and shipping to be fantastic. I also found the pricing to be lower and hence the purchase - the good feedback score also speaks for itself. I am sure if the product had issues, @ibose would have look into it and would have helped me find a solution.

Apart from this, I think local purchases can also lead to issues. The seller can ghost you after selling as well.

I would say as a buyer, always proceed with caution and use the tools available (like feedback history, price research, product research and conversations with seller) to make an informed decision.

 

[solo_wing]

Then don't buy or just ignore. No one is forcing you my dear. Is it so difficult to understand ?

If i may advice Stop trying to even discuss it with them.. ....


Also what most people here are missing is that some sellers here do not mention " shipping at buyers risk" but when you start dealing with them and discuss further . They bring that up.
So atleast some of us have things more clear from day 1 we put our stuffs for sale.

 

[ibose]

If i may advice Stop trying to even discuss it with them.

What ? And take a 1 crore hit on our "fancy business model" ?

 

[codwapeace]

I am sure if the product had issues, @ibose would have look into it and would have helped me find a solution.

Why are you so sure when he explicitly says that h is responsibility ends once it leaves his home?

Even if that were true, would he extend the same courtesy to people who are newer or doesn’t have such a feedback as you?

What ? And take a 1 crore hit on our "fancy business model" ?

Then, why are you so scared of taking responsibility for your choices of courier and packaging? Why are you defending your choices in this thread? Let the mods ban this and you can take your fancy business model elsewhere.

 

[awestorr]

This thread has provided me with more entertainment than the ltt drama, with much more to come.
Fingers crossed.

 

[ibose]

Even if that were true, would he extend the same courtesy to people who are newer or doesn’t have such a feedback as you?

Why don't you buy something from me and find out ?

why are you so scared of taking responsibility for your choices of courier and packaging?

Courier, because unlike you I don't have the time and patience to find your choice of courier. You see, unlike you, I have a day job. I don't run this business model on a full time basis even though it makes crores for me.
Packing, well I would let genuine buyers speak for themselves rather than coming from a frosted newbie.

Let the mods ban this and you can take your fancy business model elsewhere.

Of course. Please feel free to speak with them.

 

[codwapeace]

This.

But by the comments of some people here, it seems they are only selling here as a charity to buyers or some sort of social service and they are not desperate to sell!!! Or because their spouses said so.

Why can't people understand that it's a mutual transaction? So risk should be mutual.

That is what exactly most of their listings sound like. And, if they are doing a favour to the buyer they should be happy that their practice is no longer allowed and they are no longer obligated to provide this wonderful favour to the buyers

Why don't you buy something from me and find out.

Courier, because unlike you I don't have the time and patience to find your choice of courier. You see, unlike you, I have a day job. I don't run this business model on a full time basis even though it makes crores for me.
Packing, well I would let genuine buyers speak for themselves rather than coming from a frosted newbie.

Of course. Please feel free to speak with them.

I like to think that I am not a moron. You said you won’t take responsibility and I believe you. Why would I buy from you? I cannot think of any reason why anyone would buy from you under your conditions.

I would of course buy from you if you set reasonable terms as I think you are a reasonable man as you previously had reasonable ads. But, success of other people made you unreasonable.

 

[m0h1t]

I want others to not buy. Is it so difficult to understand? Jaago grahak jaago.
You have seen the success of the business model of @solo_wing and found out how to take advantage of gullible people. I can’t see why anyone would buy from you under your terms.

Stop with the personal attacks. If you don’t like something, don’t buy. Please go to Reddit and rant all you want there.

 

[codwapeace]

Stop with the personal attacks. If you don’t like something, don’t buy. Please go to Reddit and rant all you want there.

What about my comment was a personal attack?

 

[nRiTeCh]

I was surprised at this too but then i saw them being the norm in FB groups and literally everywhere. Transit damage is not under both party's control

Correct, the policy- DIT not covered is very common which is fine unless both parties agree to insure stuff in an agreed ratio.
But if the sellers says, shipping at buyers risk then advice is to find a local F2F buyer first. Some sellers sole moto is to just get rid off the stuff asap and also pass on the blame to the needy buyer by not disclosing the issue with the item and poor packaging. (been few cases in past months and year)
** NA to all regular sellers here but a caution esp. to the new ones.

The most acceptable solution is sharing 50-50 in case of losses. It will be fair for both the parties.

But here the main question arises as to who keeps that items custody?
Even if the buyer receives the item in damaged state and seller refunds him 50%, buyer can get the item service/repaired in that refunded amount or bring it back to life at a much lesser expense and eod enjoys both the product and refund so its a win-win situation for the buyer.

Best option is to have items insured and shipped and insurance amount and/or the shipping as well is to be split equally between both the parties.

One more option is to opt for specific courier of which the buyer has a good exp. but again seller might want to trap the buyer and might pack it anyhow (by furbishing different pre shipping pics and actual shipping might happen differently) and when the seller receives the item damaged, buyer will blow him off stating it was his courier choice and bla bla!

===Cutting in between on a generic term.

I'm a member of 40+ fb group and have witnessed what not cheating and quarrels be it for a mere 250 bucks item or something as high as 10k+. Buyer shares a different packaging pic and then deliberately ships stones/soaps etc. and blames the courier company for the mess. Such buyers end with just a ban from the group but he already had scammed a few these buyers keep coming back with different profiles, gpay ids. etc.

So, its simple! If someone wants to scam he can scam anyhow anyway, its the buyers who have to be vigilant on every deal across platforms.

One genuine person I deal with has this policy have a look at it:

Here, the seller is taking full damage responsibility and prompt refunds without dramas.

Now, how many of us can follow some of these rules ?

 

[Kloud]

Guys, it's Monday. Let's find something fresh to fight amongst ourselves.

 

[roygarg]

One genuine person I deal with has this policy have a look at it:

Here, the seller is taking full damage responsibility and prompt refunds without dramas.

Now, how many of us can follow any of these rules ?

This is hard for most of us to follow as this is a full-time seller. Most of us on TE only sell personally used items.

Coming to the point. We all know that items getting lost in transit are very rare occurrences. It has never happened to me in all of the time I have sold here and on Erodov. Good packaging prevents most damage. Going through the responses in this thread, I believe we cannot enforce any hard and fast rule. The terms and conditions should be set beforehand. You simply cannot force someone to take risk. Best if the buyer and seller discuss and work things out before closing the deal.

• If the seller is open to shipping and willing to split the damages if things go south, well and good for both parties.
• If neither the seller not the buyer wants to take risk, it is best that the buyer backs out.
• If the buyer wants insurance, the buyer can pay for it. Buyer can also check with the seller if shipping by preferred courier can be done. If not, buyer can try and arrange a pickup.
• If the seller is very hesitant on shipping, he/she needs to explicitly mention that shipping will only be done if buyer assumes all risk.

Lastly, if a buyer does not like the terms and conditions set by the seller, it is best to simply ignore the sale thread and move on.

 

[greenhorn]

One genuine person I deal with has this policy have a look at it:

View attachment 176154

Here, the seller is taking full damage responsibility and prompt refunds without dramas.

Now, how many of us can follow some of these rules ?

Looks like a post from a hot wheels/scale model group. What year models are he selling and what's his pricing like? If i'm selling 100Rs MRP Mainlines at 150-200 + shipping, then i can offer DIT/LIT Coverage too.

Are you sure about bluedart?
Im yet to find any one providing transit insurance for used items mostly because its risky for them to do so.

I was offered the service once, but they needed original invoice etc which I didnt have so didnt follow through with it. So not 100% Sure