UPDATE:
SNS service needs to be banned from this forum ASAP.
Many customers are facing problems with incorrect weight, customs been charged on their parcels.
SNS is currently experiencing organizational changes, and the new staff is useless.
I had recently ordered a phone, and I was charged 4k customs, the phone was bought for 70 USD and the MRP of the phone was 125USD.
After interacting with Anuradha, she said that the customs are charged based on the estimated value which could exceed the MRP.
On asking for a Bill of Entry (BOE), they did not have any answer. These days they are not even providing the custom duty bill.
So therefore, just putting a word of caution, SNS service has gone down completely. SNS is giving a reason that all the shipments are now getting cleared from Delhi instead of Mumbai, therefore, high customs are being charged.
I would request the mods to confirm from other TE members and immediately BAN SNS from this forum.
In addition, could someone suggest a reliable alternative to SNS ?