Hello guys,
I purchased JBL Creature III 2.1 speakers from Snapdeal recently. I received them on 28-Aug-2014. They were working fine until for some reason they stopped working on 12-13 September. They were not getting turned on. May be power related issues. I found out the number of JBL Customer Care Center, and called them. And I was shocked by their reply, when they said that my product is not under warranty because I purchased them online. I then called Snapdeal about this. They told me that I have to say that I didn't bought speakers from Snapdeal but from the seller in the Snapdeal, the seller whose name is present on the invoice. Snapdeal is working just as a courier.They gave me a contact of Service Center called Yellow Valley. I called Yellow Valley, they said they neither give service nor are related with Snapdeal guys.
I called Snapdeal back. Then they replied me that they are looking in the issue and will get back to me. Then I received a mail stating that they are going to replace the speakers, and have sent a delivery guy to pick up my speakers. When I called them about to know more about this they said, they will either replace the system or they will give me refund. I said I want replacement. They checked up a bit and informed me that I can't get a replacement because I bought speakers for around Rs. 2800 and now they are selling for around Rs. 4500. I told them either you give me a contact of service center or replace it. I don't want a refund. Why would I?
After insisting they told me that OK. I will get replacement. I called again to confirm about the replacement, I got answer that I will surely get a replacement because I insisted so.The delivery guy came, and took the speakers. I received their mail which said "With reference to your complaint number XXXXXX we have verified your complaint and are processing the replacement against the original product. You will soon receive the new order and shipping details in a separate email." But then I get next mail asking me for my NEFT details so that they can refund me. What should I do about this?
I contacted JBL again and then told them the Seller's name. But still JBL said, Snapdeal is selling their products with no authorization. They are unauthorized, and they give warranty on any product purchased online. Whether it's Snapdeal or Flipkart. Plus there service center is in Mumbai and not in Delhi.
So how to proceed with this. Can anyone help me?
I purchased JBL Creature III 2.1 speakers from Snapdeal recently. I received them on 28-Aug-2014. They were working fine until for some reason they stopped working on 12-13 September. They were not getting turned on. May be power related issues. I found out the number of JBL Customer Care Center, and called them. And I was shocked by their reply, when they said that my product is not under warranty because I purchased them online. I then called Snapdeal about this. They told me that I have to say that I didn't bought speakers from Snapdeal but from the seller in the Snapdeal, the seller whose name is present on the invoice. Snapdeal is working just as a courier.They gave me a contact of Service Center called Yellow Valley. I called Yellow Valley, they said they neither give service nor are related with Snapdeal guys.
I called Snapdeal back. Then they replied me that they are looking in the issue and will get back to me. Then I received a mail stating that they are going to replace the speakers, and have sent a delivery guy to pick up my speakers. When I called them about to know more about this they said, they will either replace the system or they will give me refund. I said I want replacement. They checked up a bit and informed me that I can't get a replacement because I bought speakers for around Rs. 2800 and now they are selling for around Rs. 4500. I told them either you give me a contact of service center or replace it. I don't want a refund. Why would I?
After insisting they told me that OK. I will get replacement. I called again to confirm about the replacement, I got answer that I will surely get a replacement because I insisted so.The delivery guy came, and took the speakers. I received their mail which said "With reference to your complaint number XXXXXX we have verified your complaint and are processing the replacement against the original product. You will soon receive the new order and shipping details in a separate email." But then I get next mail asking me for my NEFT details so that they can refund me. What should I do about this?
I contacted JBL again and then told them the Seller's name. But still JBL said, Snapdeal is selling their products with no authorization. They are unauthorized, and they give warranty on any product purchased online. Whether it's Snapdeal or Flipkart. Plus there service center is in Mumbai and not in Delhi.
So how to proceed with this. Can anyone help me?