This is OT so please excuse this but vodafoneindia needs to know this...
Everone has call all over india for 50p but vodafone say no we will charge u 1.5 per min.
ISD rates on airtel are 1p per sec and on vodafone its only 12p/sec
I needed a new card for my bro who just come down from US for callin back there.
Called customer care and find out the rates for ISD to US (cause heard that airtel is charging 1p/sec) that guy say only Rs65/min... and i am like
I explain him that we are in 2011 and not in 2000 that u will charge so much and he insists that the calling rate is Rs65/min... Then i threatened to complain about his incompetence and he kept me on hold for 5 mins and returned with a new rate of 15Rs/min... Now i was furious and just disconnected the call before i would say or do somethin stupid... 
Then i called back again and asked for the rates and the person told after u recharge for Rs99 per month ur call rates will drop significantly and it will become 12p/sec that is 7.20/min which is the normal rate... Why the hell would i pay 99bucks to get that activated that to per month???
So now we got airtel and he is using it and is happywith their service...
Eventually u will loose all your customers... I am seriously thinking of porting to docomo or some other service but will not stay with vodafone anymore....
@Vodafoneindia: u answer the following questions:
1) Who hires such incompetent people who themselves dont know the rates that are charged???
2) What do u guys really think that ur customers will keep taking all the $hit u throw at them all the time??? Come on Rs65/min to US...
3) Why would I pay more for internet service just because i use an BB/iphone???? (Refering to 3G rates)
4) Why are your rates for prepaid and postpaid different??? Why should pospaid customers pay more than prepaid for the same plans???
One more thing, there are many more issues that i had to face cause of this wierd attitude of you people... If u want to live up to ur moto "Happy to help" than setup a public forum and see the amount of issues faced by people and that forum has to be outsourced to the public otherwise u will just make the really bad stuff just dissappear like it normally happens in CC.
Everone has call all over india for 50p but vodafone say no we will charge u 1.5 per min.
ISD rates on airtel are 1p per sec and on vodafone its only 12p/sec
I needed a new card for my bro who just come down from US for callin back there.
Called customer care and find out the rates for ISD to US (cause heard that airtel is charging 1p/sec) that guy say only Rs65/min... and i am like
I explain him that we are in 2011 and not in 2000 that u will charge so much and he insists that the calling rate is Rs65/min... Then i threatened to complain about his incompetence and he kept me on hold for 5 mins and returned with a new rate of 15Rs/min... Now i was furious and just disconnected the call before i would say or do somethin stupid... Then i called back again and asked for the rates and the person told after u recharge for Rs99 per month ur call rates will drop significantly and it will become 12p/sec that is 7.20/min which is the normal rate... Why the hell would i pay 99bucks to get that activated that to per month???
So now we got airtel and he is using it and is happywith their service...
Eventually u will loose all your customers... I am seriously thinking of porting to docomo or some other service but will not stay with vodafone anymore....
@Vodafoneindia: u answer the following questions:
1) Who hires such incompetent people who themselves dont know the rates that are charged???
2) What do u guys really think that ur customers will keep taking all the $hit u throw at them all the time??? Come on Rs65/min to US...
3) Why would I pay more for internet service just because i use an BB/iphone???? (Refering to 3G rates)
4) Why are your rates for prepaid and postpaid different??? Why should pospaid customers pay more than prepaid for the same plans???
One more thing, there are many more issues that i had to face cause of this wierd attitude of you people... If u want to live up to ur moto "Happy to help" than setup a public forum and see the amount of issues faced by people and that forum has to be outsourced to the public otherwise u will just make the really bad stuff just dissappear like it normally happens in CC.
