Laptops Who has the best after sales service ? (laptops)
- Thread starter pom99
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Party Monger
Juggernaut
^Just saw that video, it was stupid and trust me, when your mother board conks off, you wont worry if the service centre is 3km away or 8km or onsite service, you'l want the damn thing replaced with least questions asked, and in that dell comes last..
Dinesh_Malhotra
Forerunner
Dell is soon loosin the tag of being good with after sales service.
even i am shyin away to say as i used to boast abt it earlier
even i am shyin away to say as i used to boast abt it earlier
hmm.. thanks for your opinions. I had a pretty bad experience with dell. Problem is , since these buggers have no physical location you can actually go to, they can and do act pricey on the phone and refuse to register your complaints. And they give you petty solutions which even a school kid would know don't work. Bottom line for me is - The concept of "customer care in India is a myth."
jennifer123 said:
I haven't ever heard good things about any of these brands. They will give you junk in the name of "value for money" . Better to go for Compaq if your budget is a bit tight or else invest in the HP Pavilion series. Very few people have complaints, to my knowledge.
jennifer123 said:
I currently have a Acer Aspire 5583. 2 years old and ready to fall apart like a WW2 relic. my handling is pretty good and i took ample care of the usage. My lappie had a faulty motherboard right when I bought it and it used to crash as a result. I ran around for 1 year trying to get my complaint registered and of course as usual they made up various excuses not to get the complaint registered in Hyderabad, Bangalore and Delhi. Finally 2 days before the warranty period was to end they acknowledged that the mother board WAS faulty(which i had been screaming all along) and changed it. In between, the power button DC board has been repaired three times and there was a problem with the speakers also. I dare not go for Acer or wouldnt even recommend it to any poor unsuspecting soul.
pom99 said:
well, yes, most customer cares do not care really, but dell is not that bad from my experience with it.
Recently i used HP active chat service(online) for queries of mine.
It is good service 24x7 online and no waiting queues and i got very good response from them regarding my queries...
As for Dell goes they have good service but it depends on person to person what they have experienced..What happened to them with recent laptops is its design and cooling created huge problems to them resulted in huge exodus of problems from customers.
e.g: XPS series
It is good service 24x7 online and no waiting queues and i got very good response from them regarding my queries...
As for Dell goes they have good service but it depends on person to person what they have experienced..What happened to them with recent laptops is its design and cooling created huge problems to them resulted in huge exodus of problems from customers.
e.g: XPS series
wat pom 99 said :The concept of "customer care in India is a myth."
i fully endorse his views,
no brand is the best with regards to a$$.
still dell is the best among all AFAIK.
its like " andho mein kaana raja"
i dont know the english translation of this
i fully endorse his views,
no brand is the best with regards to a$$.
still dell is the best among all AFAIK.
its like " andho mein kaana raja"
i dont know the english translation of this
i hav 3yrs warranty on my xps1530 and the service has been good so far.here in u.p. they hav outsourced it to wipro so that may account for the great service.
Dinesh_Malhotra
Forerunner
techie_007
Galvanizer
Dinesh_Malhotra said:W O R S T
nothin describes better
We are talking about laptops here though. Service for laptops is NOT handled by Rashi I believe. An EeePc that had an issue was handled by a different company for warranty even though distri is Rashi. I think it was Memonic Systems or something.
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