I first contacted them on facebook, but no reply apart from generic reply from bot that they got the message and will contact me asap regarding the issue ( which they never did on fb either ).How did you contact Corsair? Through their support portal and raising a ticket? It is almost impossible that nobody from the customer service team responds to you! Corsair's tickets raised through their direct portal are always handled by support reps.
It's possible you got a bad unit if you had so many issues with the piece. I love my keyboard. It's been working absolutely fine for years now.
The feedback for Kaizen was specific to their response or lack of it, rather their handling process with Corsair products. Have no comment to offer on intel RMA
But there was no reply for 2 days so i went to their website to see ways to contact them, there i raised a ticket, there i received 2 emails after raising ticket, one was to mail at "IndiaService@Corsair.com" but second one was that they routed it to appropriate department and gave me ticket number and will contact me in "2-3 days if not sooner". But there is no reply to that ticket yet.
Then after scolding the kaizen guy on phone he gave me corsair's number and i contacted them on phone, corsair support said that they will update me in an hour but then no call from them so i contacted them again next day and they told me that they have dispatched the replacement unit from Bangalore and will reach me in 5-7 days ( it took 8 days though ), then i contacted kaizen to verify if there is a replacement coming from corsair and they said yes.
I submitted 8700k, k95. m65 on 4 Nov, received 8700k at home on 13 Nov and on 15 Nov they contacted me to check if i received the product and if its working perfectly, but received corsair k95 & m65 on 24 Dec.
JFYI, this is what intel said when i received confirmation email (on 6 nov) of rma from them:
So intel may have contacted me if it was the case like corsair, but corsair didn't even bothered to reply.Turnaround time for the replacement of the unit is 10-14 days from the day of submission of the defective unit at the service center, provided the stock is available with our depot. In case of unavailability of the stock, our representative will get in touch with you to discuss further options.
Kaizen's service was also below average in case of corsair, if they knew no replacement was coming for a 5-6 weeks old rma request then why they didn't pressurized corsair for same.
If there was no m65 RGB pro available then why corsair didn't bothered to contact me to provide update or straight away give another model or refund. were they looking to make it to 100 days ( century of days instead of runs ) to do anything about issue ?
Glad they showed their true color, else i may have ended up buying their ram and either 360 AIO or cpu block to unify RGB.
I received the keyboard with spacebar stabilization issue when i ordered it, but i decided to use it ( also tried to sell it because i wasn't expecting this mediocre level of QC for top level product of big brand ) because i am lazy.It's possible you got a bad unit if you had so many issues with the piece. I love my keyboard. It's been working absolutely fine for years now.
Now the replacement unit don't have spacebar problem but it still have crack in every keys (the part which connects switch to key, use phone's flash to see that crack if anyone of you have corsair keyboard) which i already expected to be present in every corsair keyboard because of the material used, though it may not be much of a problem for few years but its still a flaw that will cause keys to crack in few years.