Hi,
In the recent sales my cousin purchased a HP Pavilion 15-ec2004AX laptop from Flipkart https://www.flipkart.com/hp-pavilio...-15-ec2004ax-gaming-laptop/p/itm98c94bbf9bc20 As per Flipkart's website, it is having an on onsite warranty support, PFA
The hinges, when open and closed, are making a screeching sound. We called their tollfree number to raise a complain. Unfortunately they said that this laptop has an offsite warranty and that we will have to take this laptop to the service center. Flipkart assured us before the purchase that this laptop has an onsite warranty. Anyways requested her to check again, then she said that warranty as per her software is saying offsite warranty whereas as per the website https://support.hp.com it is showing onsite warranty. Shared the video with them twice, first they said to compress it because they won't accept videos above 25mb and afterwards they said that that video quality is not good. Anyways have shared again. They won't accept videos uploaded to any cloud website btw.
This model is a HP Pavilion 15-ec2004AX but on support.hp.com the model number is wrongly mentioned as HP Pavilion 15-ec2000. PFA
HP Pavilion 15-ec2004AX has purple backlit but the one shown on the website has green backlit. Is this the reason why it is showing offsite warranty in their system? Now we cannot dispute the warranty as per this link https://support.hp.com/us-en/document/c05084516 Does this mean this?
Is there any escalation mail id of this pathetic company available anywhere?
@Kaleen Bhaiya @Emperor @t3chg33k @lockhrt999 @OMEGA44-XT
In the recent sales my cousin purchased a HP Pavilion 15-ec2004AX laptop from Flipkart https://www.flipkart.com/hp-pavilio...-15-ec2004ax-gaming-laptop/p/itm98c94bbf9bc20 As per Flipkart's website, it is having an on onsite warranty support, PFA
The hinges, when open and closed, are making a screeching sound. We called their tollfree number to raise a complain. Unfortunately they said that this laptop has an offsite warranty and that we will have to take this laptop to the service center. Flipkart assured us before the purchase that this laptop has an onsite warranty. Anyways requested her to check again, then she said that warranty as per her software is saying offsite warranty whereas as per the website https://support.hp.com it is showing onsite warranty. Shared the video with them twice, first they said to compress it because they won't accept videos above 25mb and afterwards they said that that video quality is not good. Anyways have shared again. They won't accept videos uploaded to any cloud website btw.
This model is a HP Pavilion 15-ec2004AX but on support.hp.com the model number is wrongly mentioned as HP Pavilion 15-ec2000. PFA
HP Pavilion 15-ec2004AX has purple backlit but the one shown on the website has green backlit. Is this the reason why it is showing offsite warranty in their system? Now we cannot dispute the warranty as per this link https://support.hp.com/us-en/document/c05084516 Does this mean this?
How can this product be a commercial product if it is used at home? They are wasting time about the hinge issues. For the wrong model, they are saying sir warranty active hai tension nahi lene ka. WTF.note:
If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.
Is there any escalation mail id of this pathetic company available anywhere?
@Kaleen Bhaiya @Emperor @t3chg33k @lockhrt999 @OMEGA44-XT
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