G.skill RAM RMA experience (itdepot / acro)

Hardware & Gaming PC Builds, Modding & Overclocking
1

I bought gskill ddr4 8GBx2 ram kit (F4-3200C16D-16GVGB) in 2018 from itdepot for 16k rupees.

I had occasional crashes recently and even found a few memtest errors at JEDEC speeds. I tried looking about warranty online, but various comments mentioned shipping to taiwan, which can take upto 1 month. That’s too much downtime. I accepted the occasional weekly crash, hoping to eventually upgrade to a new kit by year end instead.

The whole ram scarcity happened (thanks AI) and I didn’t want to risk corrupting sensitive data. During new years, after testing the sticks in various slots/configurations, I had clear data that some addresses in the ram were failing.

With no end in sight for DDR4 price drop, I decided to just contact people and figure out the whole RMA thing. G skill’s website was useless.

  • I bought this in 2018, and don’t have the receipt anymore. Tried to redownload the invoice, but it seems theitdepot deleted my account due to inactivity.
  • Emailed theitdepot about the issue and asking them for advice on how to RMA ram, with screenshot of mails (order updates) from 2018.
  • They sent me a pdf of original invoice and gave me email of acro engineering (chennai branch - which is where itdepot is based).
  • I emailed chennai-acro, and they told me to just go deposit the ram at my local (hyd) acro branch or send it via courier.
  • Visited the hyd branch, and they took the ram on Jan 6th. The process was pretty smooth. They just looked at the invoice, tested the ram, checked for any physical damage and finally gave me the warranty claim receipt. It took roughly 30 minutes.
  • They contacted me again on 16th Jan (~10 days) to tell me that the replacement ram is here. I just used rapido parcel to pick it up, because it was a 3-hour round trip in city traffic. I did have to send a video on whatsapp of the RMA receipt being cut into pieces.

So, for those who need to hear this, you don’t need to send ram to taiwan anymore. There’s also multiple importers (acro, tirupati and maybe more), so, send them serial numbers and they can tell who’s responsible for it.

Anyway, I tested the ram even at 3600Mhz @ 1.32V, with PBO kombostrike-3 for 5700x3D. memtest for 2 hours, 1 hour OCCT on linux and 1 hour OCCT on windows. Not a single crash <3

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PSA: You can still use your RAM that has a few bad addresses
2

Did you get the exact same ram?

Did they upgrade or side-grade you in any way?

3

nope, same exact model. I half-expected to get a different/recent model too. It’s fine though, with x3D, there’s no improvements to be had with better speed/latency than 3600C18.

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4

Can this be done if I bought it (the same RAM) from amazon/clicktech ?

5

I had a 32GB kit for 7k-ish in my amazon cart. Should have just committed to the purchase at the time, but here I am writing RMA reviews.

Here’s how the past year went:

  • I buy 5700x3D for 20k - they disappear from retail
  • I buy 1TB nvme (unused pulled-out unit) for 3.4k - ssds start climbing
  • I almost buy 16GBx2 kit for 8k - rams go to the moon
  • I buy a sapphire pulse 9060-xt-16GB for 37k exactly a month ago - it is now 50k

If I keep going like this, I might single-handedly increase the GDP of the country via hyperinflation. Bless me modiji. I bring the acche din 4 u.

PSA: I am gonna buy a mobile within a month, so.. you all might want to hurry up before those prices rise too.

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6

Send an email to clicktech. They will tell you who’s responsible for your RMA.

From my online research, I only ever heard of acro or tirupati as the official importers. So, maybe you can just send them your model number + serial number + invoice, and ask if they handle the RMA for your kit.

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It’s working fine now, no problems. Just wanted to be prepared in case my RAM failed before the RAM-famine ends.

8

Will send you a list of stock market shares please buy 1 each :folded_hands:

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9

Every pc component legally sold in India comes with a sticker on box mentioning Indian importer details who take care of the rma.

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