We face so many cases where a buyer wants to return the product (books in my case) after like almost a month or even after that, claiming they don't want it or that the 'quality is not upto the mark'.
And in some of such cases we have to accept the returns with no fault of ours.
Regarding the books, often the books really are not how sellers described. For example, they put an image of the original cover but ships a book with a different cover or a book printed locally. Sellers here may have tried to fool the system into their favor saying customers have posted positive feedback and that buyers were at fault. Send an original book to many customers and then a fake to a few unlucky customers. This is why i think that the feedback is really diverse/different from one buyer to another.
I know of a few instances where Flipkart has refused returns in such cases. Don't know about Amazon as I have bought only educational class books.
don't you have any way to add extra info regarding the item you are selling? or your control is limited to pricing only?See. This is the misconception buyers have. It is not the sellers who post the photos and list the items in 99% of the book listings. It is the publisher who puts up the images and listing information. Some listings don't even have proper photos.
indians need to understand this concept. otherwise it's very difficult to buy costly books of foreign publishers/authors. and it's a legitimate business as long as it's coming from a known press.And yes, there is a difference in an educational book being sold for around Rs. 400 and the same one being sold at Rs. 5000 always. Yes, they are locally printed. The content is same and so is the cover most of the times. The difference is obviously in the quality. They are basically the Indian reprint of the original US editions. So that 'original' book that we talk about when we pay a mere few hundred bucks will certainly be of lower quality.
don't you have any way to add extra info regarding the item you are selling? or your control is limited to pricing only?
indians need to understand this concept. otherwise it's very difficult to buy costly books of foreign publishers/authors. and it's a legitimate business as long as it's coming from a known press.
I'll admit i didn't know that publishers did that. As a seller isn't there anything which you can do about this? Its kind of misleading you know. I backed out of a few good deals on Snapdeal after reading the customer reviews.See. This is the misconception buyers have. It is not the sellers who post the photos and list the items in 99% of the book listings. It is the publisher who puts up the images and listing information. Some listings don't even have proper photos.
And yes, there is a difference in an educational book being sold for around Rs. 400 and the same one being sold at Rs. 5000 always. Yes, they are locally printed.
I'll admit i didn't know that publishers did that. As a seller isn't there anything which you can do about this? Its kind of misleading you know. I backed out of a few good deals on Snapdeal after reading the customer reviews.
Most of the books which i mentioned are by Indian authors and Indian publishers so I've never had any problem with any. The Indian reprints which I know of are western novels and books which are very rare or not available. Won't it be misleading/fraud if sellers ship Indian reprints while using the original cover and information?
Yes!However, I am glad to have such a feedback which can help us definitely to provide a customer friendly resolution in this regard I take this as a feedback from you and forward to the concerned team at our end who can look into this and make a way to implement a new feature to amazon.in for customer satisfaction.
I request some time as these changes would take time to get implemented.
As well the other feature you requested. I have escalated this as it is to the concerned department which will take care of such add on features and this will be considered on severity as we have got few requests for this add on feature and we are working it.
Once processed we will add this feature and flag this on the webpage so that every purchaser can get notified.
Thank you for the valuable feedback which can improve our service standards