All that sounds reasonable until you see what they are actually doing. So you're saying one reply was enough of a hassle for them to incur loss from my purchase. See how much they are doing to hide their malpractice:What this means, most importantly, is that there's no expectation of a timely reply to a support related email. They'll reply if and when they feel like replying. It could be hours or days or never. Every second they spend typing an email is a second away from monitoring their systems, their automations and their rollouts.
1. Check their support page. https://mitsu.in/contact. Do you see Phone support discontinued? That's a very recent edit. Actully I had called them on Sept 5, 2023 much before the 48 hour deadline to ask why my requests for confirmation were being ignored. In case their automation system was somehow magically hiding my mails or address updates. They said, "Phone support ended so you mail what you want." They had the time to add that edit but not reply to me. Check this reply by me where I had taken a screenshot of the same page on September 5, 2023.
"We donot like customer who try to teach us the things. We donot need a advise from you, we donot want that a customer to give us any advise after violation of instructions. Now for all this exercise of your fault we will charge you (INR 500)." - The response of a 'professional company's...
Well, I'll attach the new edit by them here so that they don't give this excuse that our phone support never ended.
2. Now check their legal agreements page. Last update? September 6, 2023.
Now, are you absolutely sure they are innocent even one bit? And they didn't have time to reply to me?
You sure it's just a coincidence that all these changes on their website began appearing once I raised my voice?
Let me repeat, they had the time to pick up my call on Sept 5 and tell me to send my mails for any support when this was clearly the serious matter of domain suspension. They say phone for serious and emergencies. They had the time to call me precisely on 12.15 PM on September 6, 2023 and send personal threats. They had the time to tell my sister 'We'll take care of you too". But they didn't have the time to just tell me if I was still violating anything after my update. They had time to undo my update as you very clearly know.