eBay India Hot Deals and Coupons
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sandeepsachin
Galvanizer
what happens when a seller ships an item you have bought , but fails to enter the shipping details on time !!! you get the product and the refund gets initiated automatically too?
sandeepsachin
Galvanizer
how would you confirm the receipt when the "item receipt tab" does not show up at all in the bought with paisa pay list ( it appears only when the seller has entered shipping details ). in my case , the seller hasn't shipped the product yet , hasnt entered shipping details inspite of today being the deadline, but am sure he will ship it soon...what happens in that case....cause refund will automatically be initiated by tomorrow morning ....also, i am not trying to cheat . i wouldnt do that as i dont want my account suspended............am just curious to know whats the procedure ....
how did that happen? seller shipped but you dint receive and forgot to claim "item not received" ?
how did that happen? seller shipped but you dint receive and forgot to claim "item not received" ?
You should have complaint.
In this case, as it happened with me too with sankalpdeals, after the deadline to reach product has crossed, ebay asks your feedback about it. Just give there negative along with that you didn't got the product. Then only, refund will be initiated.
i sold an item and shipped it accordingly but due to courier delay buyer initiated 'item not recieved ' and refund started in the mean time courier delivered to him and he recieved it
in this case i lost the money and product both ... even though i had an option to produce POD [proof of delivery] but by the time it was too late
It was buyer who should have informed ebay for item recieved or reject the order
in this case i lost the money and product both ... even though i had an option to produce POD [proof of delivery] but by the time it was too late
It was buyer who should have informed ebay for item recieved or reject the order
sandeepsachin
Galvanizer
that explains the item not received after the deadline for delivery ! yeah in that case you claim item not received and then claim a refund...that i am aware of !!
but my question is this-
1)today is the deadline for the entering the shipping details, but it has not been done......so paisa pay will automatically initiate a refund...that much i know !
2) but seller will definitely ship it in couple of days that much i am sUre (he has not asked for any extended time for the shipping though )
3)say, product is received by me in a couple of days BUT REFUND ALSO INITIATED
NOW !!! WHAT HAPPENS IN THIS CASE?
How come the refund started so fast, in normal cases it works like this,
Say I buy an item on 1st March, I have to ship it in 5-10 Business days as per our set policy, so I assume that item is shipped on 3rd March, now from 3rd march onwards you have 7 days to deliver i.e 10 March, if item is not delivered on 10 march the buyer gets option to Initiate refund.
Once buyer initiates refund, a Claim Adjuster is assigned & he gets in touch with seller as well as buyer, so did claim adjuster get in touch with you #[member='kartikoli'] ?
What talks did you had, didnt you try to call him back as item was delievred to buyer, give them POD, tell them firmly that I paid seller fees & taxes and it means ebay charged for its service & since there is a deficiency in service by ebay for this case, you can drag them to consumer forum.
I guess you will see the effects immediately if you have a strong & strict approach as I guess you are at no fault, espicially at courier delay. Dont be afraid or get disappointed even if item is of low value dont leave it.
Check if there were Non_Working days during courier transit as couriers dont operate on Sundays or Holidays, put forth that point too.
BTW as a Buyer when I initiated a Item not recieved Refund it took me 15 Days to get my refund from ebay, Claim adjuster called me like 7-8 Times, but I was just blasting him all the time & finally threatened about consumer forum, refund approved in next 1 hr
N
NotMyRealName
Holy crap, reading all this refund theory has given me a headache! Someone post some awesome deal quick and help restore my sanity!
sandeepsachin
Galvanizer
#[member='Julian'] i want to drag you into this !
tell me what happens in my scenario posted above
this will help you bring back the sanity
that was my first deal as a seller so was not aware of the facts even i payed 60rs courier for product costing 100rs -ebay fee - paisapay feeHow come the refund started so fast, in normal cases it works like this,
Say I buy an item on 1st March, I have to ship it in 5-10 Business days as per our set policy, so I assume that item is shipped on 3rd March, now from 3rd march onwards you have 7 days to deliver i.e 10 March, if item is not delivered on 10 march the buyer gets option to Initiate refund.
Once buyer initiates refund, a Claim Adjuster is assigned & he gets in touch with seller as well as buyer, so did claim adjuster get in touch with you #[member='kartikoli'] ?
What talks did you had, didnt you try to call him back as item was delievred to buyer, give them POD, tell them firmly that I paid seller fees & taxes and it means ebay charged for its service & since there is a deficiency in service by ebay for this case, you can drag them to consumer forum.
I guess you will see the effects immediately if you have a strong & strict approach as I guess you are at no fault, espicially at courier delay. Dont be afraid or get disappointed even if item is of low value dont leave it.
Check if there were Non_Working days during courier transit as couriers dont operate on Sundays or Holidays, put forth that point too.
BTW as a Buyer when I initiated a Item not recieved Refund it took me 15 Days to get my refund from ebay, Claim adjuster called me like 7-8 Times, but I was just blasting him all the time & finally threatened about consumer forum, refund approved in next 1 hr
as i didnt wanted to negative feedback so avoided all hassles
OK so your Rs.160 gone in thin air
Also about feedback, on ebay remember bro dont worry about feedback if you are not planning to be a Power seller or big seller, 1-2 Negetive feedbacks are not worth a dime, you can get them reversed in ebay courts too.
Bro better solve it with buyer, talk to him, reason is its really headache & time consuming if there is any "Item not as per description case" , the claim adjuster call at working hours, so if we are busy in office missed 3-4 calls by CA, then they consider as its a negative response & case tilts in buyers favour, although we get email notifications too, but I dont really think that the email thing is really efficient with ebay, you to chat with CC all time to make them read mails.
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