Gonna quote this from good old tech support days (corporate tech support)
There was this guy called XYZ who calls in to say that the "F" key on his laptop keyboard doesnt work, and its very imperative for him to use it as he is travelling doesnt have access to USB keyboard and it was critical for him to use his laptop as hes at a client site for presentation, i had to ask him to try couple of troubleshooting steps and i offered a callback next day
when i called him he didnt answer the call and hence i get the below mail from him after 1 hr
Dear Ryanrulez4ever
By the time you called me, my shit was over and i was travelling to hotel, please call me tomorrow between 9AM till 6PM that is my shit time, hope your shit time is the same.
Regards
XYZ
The shit is supposed to be shift (F key doesnt work remember?)