CapriAnupam
Graduate
2 years ago, I had ordered several computer components from Flipkart, and I was really impressed with their service. The packaging and prompt delivery was excellent. The delivery happened even a few days before the expected date.
This time however, I was utterly disappointed with their service. Details below.
On 9th Sept, I had ordered Moto G3 from Flipkart, a gift for my mom. On 10th, the item was packed and dispatched by the seller from Bengaluru. On 11th, it reached Mumbai, and on 12th, tracking status showed that the item was expected to reach Indore (my city) hub. However, after that, the status did not get updated.
I had sensed something was wrong, but the delivery date being 16th Sept, I waited patiently. However, on 16th Sept, beyond 12 PM, when there was no status update, and no information from Flipkart, I decided to pursue it myself.
First of all, why do these commerce sites make it so difficult to contact them. After looking for quite sometime, I found the button of contacting them. Otherwise, the 24*7 customer care and contact us page mainly showed the pre-determined queries. The button was easy to miss... should be more in plain sight.
Anyways, after I located that, first I did was to email them via the option provided. Even after 4 hours, there was no response.
Then I decided to go for the call back option. It was nearly 5 PM that time. I got the call promptly within a few minutes, and customer care executive was cordial, and listened to me. He told that he will see what the problem is, and that he has registered a complaint.
He had also said that the delivery will be done by 19th September definitely.
After that, in a few minutes I got the mail that the issue had been escalated.
But, after a few more minutes, I think within 10 minutes, or even 5 minutes, I receive an sms saying that the order has been cancelled.
In a few more minutes I get a series of emails, saying order had been cancelled, and another saying to place a fresh order.
This all was really strange to me, and it seems like some kind of game was played with the item that I ordered.
Absolutely no reason was provided as to why the order was cancelled. If a satisfactory reason was provided, that would have made me happy. But, no reason was provided.
It was also strange that the item had been shipped, and reached Mumbai from Bengaluru, and then was cancelled midway. How can the item disappear midway. I dont think they are that much irresponsible.
Also, the order was cancelled within just a few minutes of the call back from their customer care. So, it seems like they did not look into the matter properly, or tried to find out what happened. They just cancelled the order.
And this was done after the customer care executive had said that the delivery will happen by 19th September.
When I was ordering the mobile, several times the item went out of stock. When I added it to cart, and by the time I made sure the details were okay, it would go out of stock. Happened several times. I had to then give up and try the next day. The next day I was able to place the order.
I had ordered the Moto G3 16 GB Black mobile. I noticed yesterday that the item was no longer listed on Flipkart. The white was listed, but out of stock. Today, when I checked, the items are listed, but said to be "coming soon". So, they are out of stock.
Looking at all this, I can say that definitely some kind of game was played with my item shipment, and maybe sold to someone else, or something similar was done.
This has been really disappointing experience, utterly disappointing. After the cancellation, they had the audacity to tell me to place a fresh order.
Today, I have sent them an email telling how disappointed I was with this type of service, and how do they expect me to place a fresh order after what happened with this order. How can I know that such a thing won't happen again when I place a fresh order?
Let's see what response I get.
Anyways, it seems like I might have to order it again, because that particular phone is available with Flipkart only. So, no choice is there. I wouldn't have ordered the mobile from Flipkart again, if it wasn't available from their site only. This sucks. It will be a few days though, before I place a fresh order. This experience has left me in quite a bad taste about Flipkart. Thank goodness, I had gone for cash on delivery.
This time however, I was utterly disappointed with their service. Details below.
On 9th Sept, I had ordered Moto G3 from Flipkart, a gift for my mom. On 10th, the item was packed and dispatched by the seller from Bengaluru. On 11th, it reached Mumbai, and on 12th, tracking status showed that the item was expected to reach Indore (my city) hub. However, after that, the status did not get updated.
I had sensed something was wrong, but the delivery date being 16th Sept, I waited patiently. However, on 16th Sept, beyond 12 PM, when there was no status update, and no information from Flipkart, I decided to pursue it myself.
First of all, why do these commerce sites make it so difficult to contact them. After looking for quite sometime, I found the button of contacting them. Otherwise, the 24*7 customer care and contact us page mainly showed the pre-determined queries. The button was easy to miss... should be more in plain sight.
Anyways, after I located that, first I did was to email them via the option provided. Even after 4 hours, there was no response.
Then I decided to go for the call back option. It was nearly 5 PM that time. I got the call promptly within a few minutes, and customer care executive was cordial, and listened to me. He told that he will see what the problem is, and that he has registered a complaint.
He had also said that the delivery will be done by 19th September definitely.
After that, in a few minutes I got the mail that the issue had been escalated.
But, after a few more minutes, I think within 10 minutes, or even 5 minutes, I receive an sms saying that the order has been cancelled.
In a few more minutes I get a series of emails, saying order had been cancelled, and another saying to place a fresh order.
This all was really strange to me, and it seems like some kind of game was played with the item that I ordered.
Absolutely no reason was provided as to why the order was cancelled. If a satisfactory reason was provided, that would have made me happy. But, no reason was provided.
It was also strange that the item had been shipped, and reached Mumbai from Bengaluru, and then was cancelled midway. How can the item disappear midway. I dont think they are that much irresponsible.
Also, the order was cancelled within just a few minutes of the call back from their customer care. So, it seems like they did not look into the matter properly, or tried to find out what happened. They just cancelled the order.
And this was done after the customer care executive had said that the delivery will happen by 19th September.
When I was ordering the mobile, several times the item went out of stock. When I added it to cart, and by the time I made sure the details were okay, it would go out of stock. Happened several times. I had to then give up and try the next day. The next day I was able to place the order.
I had ordered the Moto G3 16 GB Black mobile. I noticed yesterday that the item was no longer listed on Flipkart. The white was listed, but out of stock. Today, when I checked, the items are listed, but said to be "coming soon". So, they are out of stock.
Looking at all this, I can say that definitely some kind of game was played with my item shipment, and maybe sold to someone else, or something similar was done.
This has been really disappointing experience, utterly disappointing. After the cancellation, they had the audacity to tell me to place a fresh order.
Today, I have sent them an email telling how disappointed I was with this type of service, and how do they expect me to place a fresh order after what happened with this order. How can I know that such a thing won't happen again when I place a fresh order?
Let's see what response I get.
Anyways, it seems like I might have to order it again, because that particular phone is available with Flipkart only. So, no choice is there. I wouldn't have ordered the mobile from Flipkart again, if it wasn't available from their site only. This sucks. It will be a few days though, before I place a fresh order. This experience has left me in quite a bad taste about Flipkart. Thank goodness, I had gone for cash on delivery.