Market Feedback Rahul ITWares - RMA Policy - Is this same for all?

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my brothers pl11 just started acting up..one ear bud doesnt seem to work...bought from prime.....he lost the bill...but some how managed to remember the date of purchase on prime abgbs request...prime abgb happily took the product and will offer the replacement no questions asked..but did ask for around 3-4 weeks time..
 
I know and understand exactly what you and others are asking me to do but as i don't have them anymore i will give the amount that's equal to what the OP's Used Earphone will pay him, But you guys seem to forget that i don't have any and cannot offer the same as I DON'T HAVE THEM ANYMORE

techno_guy said:
You are just not ready to understand . He does not want to sell his 7 month earphone but he wants to claim warranty so why are you quoting him the price of a 2nd hand pl30 . Just send op a new one or pay him for that amount if you don't have stock

Op is not demaning a brand new with 12 month warranty but only a replacement for his current one

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TheITWares said:
I know and understand exactly what you and others are asking me to do but as i don't have them anymore i will give the amount that's equal to what the OP's Used Earphone will pay him, But you guys seem to forget that i don't have any and cannot offer the same as I DON'T HAVE THEM ANYMORE

If you know you cant provide warranty when you dont have the stock then why did you say "1 Year Warranty" in the first place?! When the product has warranty, the OP has the RIGHT to get a replacement for free. Whether you have stock or not is your problem. Why would he buy a new pair for 400 when he has the right to get a replacement for free?!! How hard can that be to understand?
 
I will offer the same now, like prime will buy from the distributor who has stock and sell and if anything goes bad take it give it to the distributor and get a replacement and offer the same to my customer.

But the question is when this so called Prime's and My distri does not have anymore stock then what will he do .... and what the distris does is what you have clearly seen in the posts above where Altec Lansing 5021 was not there the customer was not offered 7.7 which is paid but only 5k but when i do the same everyone says i am bad :(

ankitmane said:
my brothers pl11 just started acting up..one ear bud doesnt seem to work...bought from prime.....he lost the bill...but some how managed to remember the date of purchase on prime abgbs request...prime abgb happily took the product and will offer the replacement no questions asked..but did ask for around 3-4 weeks time..


--- Updated Post - Automerged ---

But cannot give replacement to give or else would have given i had did when i had them minus the warranty now i cannot minus the Warranty so i am giving the correct worth of the product.

pranaywhiz said:
If you know you cant provide warranty when you dont have the stock then why did you say "1 Year Warranty" in the first place?! When the product has warranty, the OP has the RIGHT to get a replacement for free. Whether you have stock or not is your problem. Why would he buy a new pair for 400 when he has the right to get a replacement for free?!! How hard can that be to understand?
 
Agreed by what you say that you don't have any soundmagic earphones in stock but atleast you can provide him new ones from other sources if getting it rma from soundmagic would cost you huge

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TheITWares said:
I know and understand exactly what you and others are asking me to do but as i don't have them anymore i will give the amount that's equal to what the OP's Used Earphone will pay him, But you guys seem to forget that i don't have any and cannot offer the same as I DON'T HAVE THEM ANYMORE
according to the warranty policy.

If the product model is no longer available and cannot be repaired effectively or replaced with an identical model, SoundMAGIC at its sole option may replace the unit with a current model of equal or greater value.

You should then replace it with model of equal or great value right?...

Are you suggesting that no model of soundMAGIC is stocked which is of greater value than pl30?..

Warranty Service :

Please contact the retailer where you purchased for warranty coverage.

It's clearly mentioned a retailer has to be sought after for warranty service.

http://www.soundmagic.com.cn/en/Customer/Default.html
 
But cannot give replacement to give or else would have given i had did when i had them minus the warranty now i cannot minus the Warranty so i am minusing the price

:! :frusty: :crash:

my last post in this thread. 10 char
 
You only said not to compare soundmagic wareanty with others and now why are you comparing it with speaker's case .

they were ready to give op better model but op refused it and asked for cash but in this case op just needs his earphone back in working condition .

Did you offer him any higher model like pl 50 ?

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So, basically what I understand is that if I buy a product X and it goes kaput within the warranty (whatever that means) period, then I'm entitled to get one of the following:

1. A cock a snook from the retailer saying I ain't the one who knows a darn thing.

2. Less than half of my money back, calculated on a depreciation rate known only to the retailer and not agreed upon mutually.

3. A replacement after paying some extra money.

4. ZILCH!

Either the term Warranty got redefined recently or I was ignorant up till now.

PS: 50 currently browsing, that's kind of a record, now ain't it?
 
I am ready to give him that but he will be getting a product with full warranty of 12 Months and i will be charged double of the actual value of his product if i am ready to bear the actual value of his product he shld be ready to bear the rest

techno_guy said:
Agreed by what you say that you don't have any soundmagic earphones in stock but atleast you can provide him new ones from other sources if getting it rma from soundmagic would cost you huge

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The earphones are not EOL and you yourself mentioned that you can fetch it from others and give it to OP. So it's your duty to do so FREE OF COST because it's not OP's fault that you stopped dealing with Soundmagic. You've to honor warranty for stuff you sold and warranty is NOT offering the customer the second hand price of the item.

Now you cannot only pick the credit note of Prime here as example because there the customer was first offered a higher model for replacement, where he denied and then they came to credit note. You can do the same right?

Sure you would be taking a loss in this case but that's how business works, I'm sure you know that much better than me.
 
Value - Means the Actual Value of the product at this time not the time when u had bought it, that's y people are ok getting smaller Value Credit Notes.

WingZero said:
according to the warranty policy.

You should then replace it with model of equal or great value right?...

Are you suggesting that no model of soundMAGIC is stocked which is of greater value than pl30?..

It's clearly mentioned a retailer has to be sought after for warranty service.

WarrantyPolicy--SoundMAGIC Technology Development Co., Ltd.
 
Hi Rahul..U have been in the busineess long enough to know what everyone are trying to say

I have read all the 15 pages till now..There may be many more pages till this concludes..I want to say lot of things like did you mention the T&C any where, From where did u get this strange formulas,
ask many questions Like why are the first 2 lines from the below points invisible to you, Have you installed any application for that??etc....etc.....
but after reading so much I can say only one thing
"Some times climbing one step down is equal to climbing two steps up"
1) Altec Lansing does not give 3 yrs warranty, atleast prime told 1 year.
2) Money was never offered first, it was only the last option after giving me higher model of mx6021.
3) My CN amount of 5k and the amount that i paid 7.7k cant be used as a base of any other settlement/CN issue , there is no formula or and maths which was used to arrive this figure, its was mutually agreed by all three of us, taking into account massive difference in value (performance wise) between 5021 and 6021, also the requirement to wait and useless waste of effort for waiting/getting repaired 5021.
4) PRime/rashi used process which was acceptable to me, does not means that every one should be happy with the process. you can try , but my example should not be the base for any other settlement.
 
Value - Means the Actual Value of the product at this time not the time when u had bought it, that's y people are ok getting smaller Value Credit Notes.

WingZero said:
according to the warranty policy.

You should then replace it with model of equal or great value right?...
Are you suggesting that no model of soundMAGIC is stocked which is of greater value than pl30?..
It's clearly mentioned a retailer has to be sought after for warranty service.

WarrantyPolicy--SoundMAGIC Technology Development Co., Ltd.


--- Updated Post - Automerged ---

Value ... check my above post

techno_guy said:
You only said not to compare soundmagic wareanty with others and now why are you comparing it with speaker's case .

they were ready to give op better model but op refused it and asked for cash but in this case op just needs his earphone back in working condition .

Did you offer him any higher model like pl 50 ?

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Lets keep things simple. Just because 1 distri behaves like a monkey doesn't mean everyone is from the same hole (right?). Monkey see, Monkey do. But we ain't monkeys, eh?

He bought something which is gone kaput within 1 year warranty- bad luck. You have the stocks (i assume you really don't have the stocks or you are not really interested to give one of the new stuff that is meant for retail because you're not earning anything out of it and SoundMagic stopped entertaining RMA requests)- bad luck. The least one can do is give a decent enough credit note- atleast not on the basis of "rental depreciation calculation" or whatever fancy words one wants to throw. Why? Because its simple. He bought a product with a proper bill and with the warranty of 1 year. He owns the product and and if the product goes bad within the warranty period, the best or the second best needs to be presented.

Either that or SoundMagic cares a damn about the buyers in India and they left you empty handed in that department so the best you can do is give a credit note of Rs. 400?? Because if you were an authorised dealer, you shouldn't really be having this problem of replacing it with a new unit eventually. Technically even if have 3 weeks warranty left in a product, I am still obliged to get a replacement or a decent credit note.
 
Again you are back to your same thing that its used, depriciation, etc.

He is not demanding 12 months warranty and a new earphone , he just wants his earphines working and remaining 4 months warranty for which he has paid full amount .

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1 - I did not say that

2 - I am not offering any Value and its not Mutually agreed upon coz the OP wants what he wants.

3 - Yes you may get that if u buy a superior product (Like the one i have offered same PL30 with 1 Yr Warranty instead of 5 Months)

kestrel5915 said:
So, basically what I understand is that if I buy a product X and it goes kaput within the warranty (whatever that means) period, then I'm entitled to get one of the following:

1. A cock a snook from the retailer saying I ain't the one who knows a darn thing.

2. Less than half of my money back, calculated on a depreciation rate known only to the retailer and not agreed upon mutually.

3. A replacement after paying some extra money.

4. ZILCH!

Either the term Warranty got redefined recently or I was ignorant up till now.

PS: 50 currently browsing, that's kind of a record, now ain't it?


--- Updated Post - Automerged ---

Yes but i dnt have stock to give that if i buy from others then will have to pay more than the Value of the OP's product how is this fair to me

techno_guy said:
Again you are back to your same thing that its used, depriciation, etc.

He is not demanding 12 months warranty and a new earphone , he just wants his earphines working and remaining 4 months warranty for which he has paid full amount .

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