Actually in Mumbai their service is good. Once it starts working properly it works perfectly fine. Yes sales is outsourced but support is there and you can directly call the engineers which installed at your place and atleast in my case the guy dropped by my house in 2 hours after call when I had issue with my antenna alignment after their 1st install.
Now its working great. I am on 600kbps plan. I get 80-85KBps up and 75-85KBps down during peak hours and sometimes goes as high as 160-180KBps for HTTP/FTP downloads.
Dont directly talk to reliance call center. Go to your nearest reliance outlet / communication center or franchise and take the form from them or call this number.65151565. Or mail Mr. Pradeep at
vn@reliancemail.net
He will courier you the form. Fill it and send it to him with Rs.500 cheque.
I did this and I got call within 1 week from reliance, they guys came in next couple of days and net was up and running same day.
No downtimes till date, always works here.
Its easy to troubleshoot even if you run into some problem as hardware basically runs telnet server
If anyone needs the assistance with how to troubleshoot the reliance connection, how to fine tune your antenna yourself, how to find best tower for yourself i can put up a small guide. I have moved my antenna myself to get the best signal.
So far overall experience has been very good. My 4 friends in my locality have taken the connection and we are all happy. Vivek Punjabi also has taken reliance wimax.
In the end it all depends on locality. I live in only 3 story building and i still get proper signal.