RiO said:
Shipments don't get lost, if it arrived via Global EMS there is absolutely no chance. Head over to the FPO with shipping date and tracking# and request them to go through all their records a week after the shipping date - if they can't, volunteer to go through the records yourself. I hope the goods were insured at the correct value.
I know, I actually talked with Gary about Indian shipments a while back bcoz of this and he said the same thing.
He also mentioned he has stopped undervaluing the shipments becoz of cases like this. ( This is not the isolated case, some guy received the wrong parcel all together somehow. ) The most irritating think is that they even dispatched a later to come and submit the documents and now they cant even deliver or give me any specific answers which actually gets on my nerves every time i go there.
Anyway I will be going there on wednesday again. thexfactor has also pmed me saying he is ready to go and have a look if i cant. ( Thx for the offer, i will let you know if i cant make it. ).
I took resposibility of this go and I will make sure its resolved one way or other. If I dont get the parcel then atleast get as money from insurance and refund these people as its been too long. If that cant be done I will refund from my pocket.