Vodafone CC executive manhandled me

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Do what switch suggested... Vodafone would definately fire that guy and if you would raise this issue at a higher level (media)
then you would definately end up getting huge amount of money... Coz a company who does so many ads showing that they respect their customers and are "happy to help" wouldn't like a news airing at news channels showing that their CSR physically abuses customers intead of helping... They would definately try to end this matter by money settlement... By doing what switch suggested you would be able to take revenge (from the guy who physically abused you) and at the same time you would also end up getting money... So you would be in a win win situation... :)
 
Crap this must've been embarrassing. :( You have my sympathies friend. I have had a similar encounter (minus the manhandling part) when I was at the SBI Holiday Home, Mysore with my parents in 2008. The caretaker seemed to have been in some bad mood and he tried to vent it on me, when I approached him for some office stationary. Then my parents came to the rescue upon hearing both of us shouting at each other. Lost my temper and the accusing began in our respective mother-tongues. Dad wrote a letter to the GM/CGM of the Mysore circle and not sure what happened later. We did not bother.

Take some action as others have posted. This retard should be taught a lesson. :|
 
The incident is really unfortunate and I can only imagine how terrible you would be feeling now. As others have mentioned, important thing is to acquire enough proof for your claims. Since the FIR is already lodged, if you could somehow manage to get the CCTV footage of the incident, that will seal the deal for you. You can show it to media or sue Vodafone or whatever, but surely the guy will learn his lesson and won't forget this his entire life.
 
Dude first I feel really sorry for what happened...

Now let that go and since u have launched a FIR, Do the following
1) See if there is a CCTV camera up there in the store and get the footage
2) Personally hand deliver a copy of the FIR to the guy and tell him "You got served" (U are not supposed to be doin this but still do it with the cops around though)

After u get ur hands on the video footage... Drop a mail to the press with manager/nodal officer and some higher ups in vodafone. If u dont get the video footage or it hs been magically erased than directly call press from there and call them over there at the center itself (Take the number of some press with u)...

When the press sees ur mail they will ignore it initailly but will get the attention of the vodafone people... which u need and when they contact u tell them u are talkin to the press and will be seuing them for that and see how things unfold...

Dont worry u are not a coward and actually did the right thing of not doin anything... If u threw a punch or somethin they could have taken action against u and then all the other people CC people would join u in beatin u up...

One more thing take pics of the bruises and marks to show what happened (U should have provided with the FIR if u have not)
 
Re: Vodafone CC executive Manhandled

gursud said:
Yes i need to agree that i am a coward though.
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You are NOT a coward... Not retaliating is not cowardice.

As you have made an FIR, take the legal recourse. Ask for CCTV footage.

When you have your hands on the footage you'll see that the Exec slapped you but you didn't. That makes a strong case in your favour. So, the thing you call 'cowardice' is 'legal benefit' according to me.

Also, has the concerned police station taken cognizance of the issue yet?? What sections have they charged the Exec with??
 
I think the best defense to save yourself under such an attack would be get one hit on the guy's throat with your knuckles or give a kick in the nuts. That would incapacitate him temporarily/permanently and at the worst kill him. Since it is an act of self defense, you can get away with it.
 
Lord Nemesis said:
I think the best defense to save yourself under such an attack would be get one hit on the guy's throat with your knuckles or give a kick in the nuts. That would incapacitate him temporarily/permanently and at the worst kill him. Since it is an act of self defense, you can get away with it.
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^^ I saw this and I was like... :O

I remembered my childhood Ninja Turtles Days!! Lolzzz :lol:

Neway, Private Defense is only accepted & condoned when the force exerted in defense is less than or equal to the threat posed by the attacker and not excessive than what the situation may warrant.

So, in this case the OP would go to jail after being charged under Section 304 for Culpable Homicide not amounting to Murder!!

@ OP: Lord's advice sounds really cool (in fact it might help one score great with the ladies!!) but consider the possibility of eating jail food (if I may even call it food!!) that you'll enjoy for a cool 7-14 years or more!! :lol:
 
^ Besides, if there's no sufficient proof to back up one's claims, everybody blames the one who caused more damage.

@OP, whatever you did was probably the right thing to do. Not everyone can refrain themselves from counter attacking in such circumstances, but it's the best possible thing to do. It should be taken up as per law and we should try our best not to take law into our hands, even if the other person is doing so. It is not cowardly behavior or anything IMO, it's just civilized behavior and as neha mentioned earlier, will hold good in legal terms.
 
Hello people,

Thanks a lot for all your support. Guys police people gave hom nicely before me and made him apolozised. Now they have settled the issue. I have said to cabcel the case. To my utter suprise there is nothing like FIR been filed. I was terribily misinformed. Mee being unaware of what exactly FIR looks became the bakra. Also they (the police) said even I have also to be in jail for couple of days as he mentioned the CC executive can put a counter case. Scared of all this I said ok to settle the issue from police said.

Police told me that it would be better to solve the issue with vodafone higher officials. I am near the store now having a smoke. Don't know what to do now. Will keep posting the updates.BTW there is no CCTV here. Also police informed me that couple of days back people from nearby village has broke the office glass as they got pissed off with some of the CC executives rude behaviour. There is definitely something wrong with that store.
PS: I am typing via mobile so formatting may be odd. Also excuse if my explaination is not clear.

Sent from my GT-I9000 using Tapatalk
 
^^Good to hear that.
The police are usually reluctant to file a FIR since if they file, they need to work on that and bring it to closure. I think so. Neha(l) better person to answer this.
 
I'm sorry to hear about what happened. In retrospect I know you would have wanted to get physical with him but that doesn't really solve anything. You have to remember that these days anyone and eveyone can be dangerous. The most unsuspecting and casual, average-joe looking person could be weilding a gun or a knife. I've heard of so many incidents lately where things have gotten out of control real fast and have ended up being fatal. You did the right thing by just leaving.

@TE
Guys I think we all need to collectively take this up with Vodafone. This could just as easily have happened with anyone of us here. We need to give him our support and since it is something that doesn't require our physcial presence, we should do as much as we can to make some noise on the subject. One disgruntled customer will not put much of a dent in any company's armor, but the voice of an entire community like TE spread all over India could be devastating to them. Shoot out emails and make some calls and whatever else you can think off... just make a a lot of noise

@OP
Post more details regarding the incident, the location of the store, any support / compalaint telephone numbers & email you may have with regards to Vodafone.
 
Vodafone store whitefield bangalore. the store below dominos near graphite stop.

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raksrules said:
^^Good to hear that.

The police are usually reluctant to file a FIR since if they file, they need to work on that and bring it to closure. I think so. Neha(l) better person to answer this.
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+1

Dont ever expect any kinda support from our Indian police... They only take strict action against the culprits when the news about the matter starts appearing on news channels... So IMO you should have approached the media first...
 
raksrules said:
^^Good to hear that.

The police are usually reluctant to file a FIR since if they file, they need to work on that and bring it to closure. I think so. Neha(l) better person to answer this.
Click to expand...
^^ You are spot on... The police are reluctant to file cognizable cases as they have to then take up the responsibility... :@

@ OP: Police are just trying to scare you. Once you file a cognizable complaint, the issue becomes State of Maharashtra (Or your State/UT) v/s the accused (Vodafone Exec). You are just a victim and witness for the case then.

If that was the case, all cases would have ended up in multiple cases with the accuser suing the accused and then the accused counter suing the accuser and so on...

They give all this crap to people so as to dissuade them from filing cognizable complaints. Now, they'll hand over a copy of a non cognizable complaint to you and send you home. :@

A Non Cognizable Complaint filed by the Police means "they came, we saw, we fooled them and now we relax"

I wish I were there with you for this... Would have surely knocked down some sense of justice in the Police Officer's head... :@
 
Now without police fir can I see any action via consumer forums. May be I am that.joe who want action to be done without police. What am I thinkin:o god give me strength to fight back.

I thank everyone for their moral support.

No response from vodafone yet. I want to ask them what actions they are going to take after thia. Any security measures. Guys tell me what more can I ask them.

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You are getting confused. See a consumer can do two things :

1) Can go to Criminal Court

or

2) Consumer Court

When you file an FIR, it becomes a criminal case.
 
@OP - get neha's suggestions as everyone is saying. PM him, he may be can help you over phone. That'd be easy to communicate. And when you say, you are talking with your lawyer, they will shit in their pants for sure

Satan said:
@TE

Guys I think we all need to collectively take this up with Vodafone. This could just as easily have happened with anyone of us here. We need to give him our support and since it is something that doesn't require our physcial presence, we should do as much as we can to make some noise on the subject. One disgruntled customer will not put much of a dent in any company's armor, but the voice of an entire community like TE spread all over India could be devastating to them. Shoot out emails and make some calls and whatever else you can think off... just make a a lot of noise
Click to expand...

I am in for this. Get me some email write-up, I will forward to all of my friends. And I also I will post in my blog.
 
I wish I were there with you for this... Would have surely knocked down some sense of justice in the Police Officer's head... :@
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Really?

If this thing would have happened in US then OP would have really become spanking rich but it's India here money speaks... Even if OP would force the police to file an FIR then even doing this would be of no use... Vodafone must be having some higher officials who must be having grounds... What they would do after seeing an FIR filed against them they would give bribes to the police... And the case would end in a matter of seconds... What victims (who are not rich) do to avoid this thing to happen is they contact media... Media gets a news to show on television and the victims get justice ASAP...
 
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