devil's advocate - didn't you spot that OP provoked him first? This wouldn't have started if the dude hadn't called him an asshole. I'm not justifying, just saying. Agree that Verbal abuse and physical abuse are different, but it is OP's response which started this. Lord knows how much crap CC folks face. Just because he 's a CC rep doesn't mean he has to listen to stuff like that or people should go on abusing them. I'm not justifyng his behavior. Just saying it's incorrect to put all blame on CC rep.