YOU Broadband - Chennai - Beware

v1gnesh

Adept
Nov 29, 2006
381
2
29
ACT was extremely fast in acquiring the first month's fee. I called today and the guy shows up in an hour. Hope I don't get burnt third time in a row!
 

Jasku

Skilled
Apr 27, 2008
1,827
281
172
40
They installed it by default as the booster picks up another 5 connections from my terrace. The booster power point is plugged to my power outlet from my house. It constantly needs to be up and should not be switched off. I get a credit of Rs.150/- for this connection.

Well, I have one of those 5 connections on an already installed modem, the Ethernet cables runs for about 60m from the other building.

****ing hell. My Internet is down again. **** YOU!

ACT was extremely fast in acquiring the first month's fee. I called today and the guy shows up in an hour. Hope I don't get burnt third time in a row!

Feel bad for you mate, do give ACT a shot, they should be better. Which area are you in?
 

Jasku

Skilled
Apr 27, 2008
1,827
281
172
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Kodambakkam
That area is supposed to be their stronghold, the salesman that came quoted mulitple installations in that area, specifically hotel Palm-grove and how satisfied their owner is with the connection.
 

v1gnesh

Adept
Nov 29, 2006
381
2
29
I've called every possible guy who's number I have, apart from customer support. They don't even pick up the calls! And support just says 4-12 hours.
 

Jasku

Skilled
Apr 27, 2008
1,827
281
172
40
I've called every possible guy who's number I have, apart from customer support. They don't even pick up the calls! And support just says 4-12 hours.

Try calling or emailing this guys, he is the appellate officer -

Srinivasa Rao
YOU Broadband India Pvt. Ltd.
No: 132/1, "SWEETY MALL",
IVth floor,
Kodambakkam High Road,
Nungambakkam,
Chennai - 600034
Email:appl.che@youbroadband.co.in
Contact No:09677090790
(Available between 9:30 AM to 5:30 PM from Monday to Friday)
 

v1gnesh

Adept
Nov 29, 2006
381
2
29
A bit too late now. I'm going the way of ACT. If that fails, back to Airtel. I can't have multiple whole days of no internet.
 

technofast

Huh?
Adept
Aug 26, 2011
620
265
152
Chennai
ACT was extremely fast in acquiring the first month's fee. I called today and the guy shows up in an hour. Hope I don't get burnt third time in a row!
Yeah, even YOU came fast and took the money but gave the connection after a month. ACT is however, more professional I think. It has come to phase where we need to select which thief is better but a thief would remain a thief whether it is YOU, ACT or Airtel
 
Aug 29, 2011
564
9
82
31
Vadodara
Just go their local office with the proof of payment, receipt etc and tell them firmly that you will not leave until you get your cash back. They did the same thing to me, took money and didn't install for 3 months.
 

Jasku

Skilled
Apr 27, 2008
1,827
281
172
40
Yeah, even YOU came fast and took the money but gave the connection after a month. ACT is however, more professional I think. It has come to phase where we need to select which thief is better but a thief would remain a thief whether it is YOU, ACT or Airtel

Any update? Just made my renewal to the 100mbps WTF plan, fingers crossed!
 

Jasku

Skilled
Apr 27, 2008
1,827
281
172
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You broadband customers are you getting proper speeds on torrents, I am getting abysmal speeds since last night, please confirm?
 

technofast

Huh?
Adept
Aug 26, 2011
620
265
152
Chennai
You broadband customers are you getting proper speeds on torrents, I am getting abysmal speeds since last night, please confirm?
Downloaded couple of movies last night and the torrent download speed range was between 2 mbps to max of 3 mbps. Maybe the torrents you were downloading did not have seeders.
 

ashrr

Adept
May 21, 2012
492
120
131
Just got my connection

4316428014.png


Getting a download of 10 MB/s on Steam. Skyrim downloaded in 5 minutes. Is this real life?
 

Jasku

Skilled
Apr 27, 2008
1,827
281
172
40
Just got my connection

4316428014.png


Getting a download of 10 MB/s on Steam. Skyrim downloaded in 5 minutes. Is this real life?

Haha, told you it would be brilliant, upload speeds of 73Mb/s insane man, were the steam speeds constantly on 10MB/s?
 

ashrr

Adept
May 21, 2012
492
120
131
Haha, told you it would be brilliant, upload speeds of 73Mb/s insane man, were the steam speeds constantly on 10MB/s?

Yup. I'm getting the same thing on torrents with high seeds as well.

@thawfu666 I live in Kottivakkam, ECR.

The connection was great over the weekend, but this morning, it went down for an hour and then I've been having disconnections every few hours for 2 to 10 minutes each - around 5 disconnections in total. Quite annoying since I got disconnected from a game of Dota. I hope this doesn't keep happening.

Edit - No connectivity since 2 AM last night. The complaint I made yesterday was resolved according to an SMS I received yesterday but it's still not working. I'm sort of losing hope. I guess it really boils down to luck with these guys. :/

Edit 2 - FALSE ALARM. I'm a dolt. Changed my password and didn't update it in the router settings.
 
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ashrr

Adept
May 21, 2012
492
120
131
Okay my connection has been down since Sunday morning and I'm not getting a proper response from the customer care. Same crap every single time I call - 4 to 12 working hours saar... but nothing happens.

Not sure what to do.