Roxtin said:
Well then why should one Deactivate Old pack and Activate a new one? Airtel must add new channels to the current long term plan users as per their subscription plans.
Dont know about the others, but AIRTEL keeps changing and chopping their long term plans. Near christmas they were giving Tensports + ESPN + Start sports + Star Cricket + Pogo + Cartoon Network in their long term Economy sports plus kids pack. I got that on my primary STB.
I have multiple STBs so when promotional period of my secondary STB got over, all the channels in my primary STB must start in my Secondary STB at cost of 160/- per month, but it did not happen.
I complained two times in CC, the id10t operators could not understand what I was telling, the I elevated the call and asked for a call back by a manager. Meanwhile I started bombarding their Twitter handle.
From Twitter team I got immediate call, and ultimate result was that kids channel could not be activated in my secondary STB as it was a few days promotion, so instead they said they will activate all ten sports bouquet in secondary STB, which included, Tensports, ten cricket, ten action+ I was happpy so were my kids.
It took 40 minutes from my first tweet to them to solve this matter.
So in duration of your long term pack there is more attractive options, you should recharge your account of the necessary difference first, then deactivate the original pack, and in the same call activate new more attractive package.