Storage Solutions Western Digital Issues, RMA problems, Service deficiency Thread.

[rajveersingh09]

Today they should collect it as scheduled date is of today. If they fail to do so i will personally go and deliver it on monday. #[member='CA50'] Do i need to call them and tell them i would personally be going and delivering the HDD or should i just go and do it.

 

[CA50]

^rajveersingh09, its better to call and confirm. Still you can opt for a surprise visit

 

[rajveersingh09]

As you said. He did not turn up. I am thinking now to call them tomorrow and go to AFL on monday.

 

[CA50]

#[member='rajveersingh09'], as expected

just hand-deliver it

 

[rajveersingh09]

Yes i will do that. Sad did not expect it though. Thanks for your input!

 

[CA50]

^ no prob mate. Well even i don't expect any (Indian) courier to go for a pickup, because now-a-days, most of the courier, usually call me and ask me to collect the item from their office, rather then home-delivery

 

[rajveersingh09]

Will be going today to drop it. Had a talk with both AFL and WD CC. Lucky me and AFL is pretty nearby my place

Edit : The AFL just called me and said they will be picking it up

#CA50

Edit 2: Drive was just picked up. Very good guy

 

[rajveersingh09]

#[member='CA50'] How many days do they take to update the rma status page?

 

[CA50]

#[member='rajveersingh09'], once it reaches WD hideout, they will update its status

 

[rajveersingh09]

#[member='rajveersingh09'], once it reaches WD hideout, they will update its status

AFL site says its delivered. WD mails me that it isnt delivered till now. WTH?

 

[CA50]

Hold on, it might be updates by tomorrow, else you can contact WD india : 18002005789

 

[rajveersingh09]

Hold on, it might be updates by tomorrow, else you can contact WD india : 18002005789

I did contact them. They said their system updates pretty slow and it will be sent in 10-15 working days.

 

[rajveersingh09]

Just got the confirmation. They have received the drive.

 

[CA50]

^ congrats dude.

If they have stock, then they will send you a replacement by tomorrow.

 

[rajveersingh09]

And what if they don't? Do I get a better drive?

 

[CA50]

^ Its nothing like that. Getting better drive is purely on your luck

 

[rajveersingh09]

^ Its nothing like that. Getting better drive is purely on your luck

Well my luck is awesome then. Just got a mail that my drive had been shipped and i checked rma status and the drive model number sent was a 750GB Passport SE

I sent 320GB getting a 750GB wow!

 

[CA50]

^ congo mate. Lucky fellow

 

[rajveersingh09]

^ congo mate. Lucky fellow

Thanks a lot bro. Waiting to get my hands on a new 750GB

Thanks for your support +rep.

 

[CA50]

Thanks a lot bro. Waiting to get my hands on a new 750GB

Thanks for your support +rep.

no problem mate, sadly there isn't any rep button, so like is all we have now