Storage Solutions Western Digital Issues, RMA problems, Service deficiency Thread.

sam000

Adept
Nov 25, 2007
835
20
31
Got the fdrive yesterday RMA took 23 days but as usual they shipped a brand new drive manufactured on 12th freb.
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Rahul++

SuperUser
Skilled
Aug 27, 2007
3,142
176
152
32
Pune
www.wrapcode.com
I know, posting a positive review is not expected here as this is the thread for RMA Problems and their service deficiency but I couldn't resist myself posting this.

My hard disk had reallocated memory sectors and was deadly slow since couple of months. I sent it on 29th February, they received it on 2nd March. As 3rd and 4th March were weekend days, they sent me replacement on 5th March. I received it on 9th March.. Though I got the same model, I found their RMA service very very fast and satisfactory. Glad that I have WD Hard Disks
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I think most of the times Stock availability are the reasons for late RMA process.
 

shravank30

Adept
Aug 29, 2009
755
21
82
44
Flextronics Company directly collected my HDD in Bangalore for RMA

Seems to be some issues between them & AFL Couriers
 

shravank30

Adept
Aug 29, 2009
755
21
82
44
500 GB Blue HDD Collected on 15th March

New 500GB Blue HDD despatched on 16th March

No up gradation except 6.0 Gbps instead of 3.0
 

ALPHA17

Cooler "Master"
Skilled
Jan 6, 2010
8,028
169
203
Delhi, India
That's pretty fast

WD rocks, Seagate sucks

These are individual instances, in the bigger picture Seagate has a faster system, it is only due to the so called shortage of discs [Thailand floods case] that Seagate has got sluggish.

Earlier it used to take ~ 5 -- 7 days tops from registry of defunct product to its replacement [talking about Bangalore cases].

Now it has gone upto ~ 1 -- 3 weeks.

WD thanks to their door-to-door service have always taken ~1 -- 3 weeks replacement [THEN and NOW].
 

shravank30

Adept
Aug 29, 2009
755
21
82
44
#shravank30, dude you got a sata 3.0 instead of 2.0, thats not cheap

In real life, I don't think Sata 2.0 & Sata 3.0 makes any difference in HDD's

Only in SSD's you can feel any noticeable difference.

Please correct me if I am wrong

Thus I would have anyday preferred a Sata 2.0 750 or 1TB as has been given to some other members (Wishful thinking)
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adityamunshi

Adept
Feb 26, 2009
282
2
29
37
Registered RMA for my WD black 500gb on 10th, found out AFL doesnt pick up anymore and dropped it off on 13th. Got receipt confirmation the next day but my replacement hasnt been shipped yet.
 

sam000

Adept
Nov 25, 2007
835
20
31
^^AFL never comes to pickup if you live in a remote area i once got a call from AFL after like 2 months of registering RMA lol.....i send the drive at my own cost which works out faster in my experience .
 

adityamunshi

Adept
Feb 26, 2009
282
2
29
37
I dont live in a remote area, the afl office is ~3km from my house.

^^AFL never comes to pickup if you live in a remote area i once got a call from AFL after like 2 months of registering RMA lol.....i send the drive at my own cost which works out faster in my experience .
 

CA50

Skilled
Dec 26, 2009
3,404
80
137
GraveYard
In real life, I don't think Sata 2.0 & Sata 3.0 makes any difference in HDD's

Only in SSD's you can feel any noticeable difference.

Please correct me if I am wrong

Thus I would have anyday preferred a Sata 2.0 750 or 1TB as has been given to some other members (Wishful thinking)
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May be you are right. Luckily i got 750GB sata 3.0, instead of 500GB sata 2.0
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I dont live in a remote area, the afl office is ~3km from my house.

Instead of waiting for the courier guys to pickup your item, its better to delivery it at their branch/office.
 
Dec 17, 2010
703
0
27
31
Kolkata
My WD 320GB passport just got corrupted. How can i get it replaced? Im from Kolkata. I have bill and warranty on the product.

Edit: I did the RMA thing on their website. Pick up on 7th April.
 

CA50

Skilled
Dec 26, 2009
3,404
80
137
GraveYard
#[member='rajveersingh09'], if you are not interested in waiting for the scheduled pickup, then you can hand-deliver it at your nearest AFL courier branch
 

CA50

Skilled
Dec 26, 2009
3,404
80
137
GraveYard
^but its better to call and deliver the HDD personally. Because in some case, the HDDs are not picked up at scheduled time