Mtnl Broadband Frequent Disconnection

Emperor

Skilled
Jan 12, 2006
4,188
700
203
No problem with my MTNL BB other than slowing some time.

MTNL mumbai page refuse to open if I use OPEN DNS IP's -
  • 208.67.222.222
  • 208.67.220.220
 

imkaush

Adept
Nov 12, 2011
507
179
83
37
Mumbai, India
www.mysunandclouds.blogspot.com
Where is the config file located ?

It is to be downloaded to PC from the router settings page... i don't remember exactly... maybe under Maintenance or a similar tab....

I can let you know tonight if you don't get it till then...
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imkaush

Adept
Nov 12, 2011
507
179
83
37
Mumbai, India
www.mysunandclouds.blogspot.com

I have also sent an email... lets see... fingers Xed....
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Great link.... it works.... mailed to triband.helpdesk@mtnl.net.in keeping the DGM in CC yesterday...
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Got a reply from helpdesk today with local office contact numbers.... who in turn gave another local broadband responsible person.....

He turned up today itself and after testing told that due to the use of to parallel phone lines in our home( splitted to one each in the drawing room and the bedroom ), it gets disconnected frequently....
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After disconnecting the phone from one room, the net works perfectly in the other room.... XD

He admitted that this should have been informed to all the customers by them...
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He was completely shocked to see that we had already shifted to cable-net.....
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All-in-all, this email trick works.....
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dinjo

Hell Yeah[Born Critic]
Skilled
Sep 14, 2009
6,341
205
203
Mumbai
Yes the email works i always do this after complaining at 198 and mentioning complaint no in email.
 

mjumrani

Skilled
Aug 18, 2008
1,544
60
138
New Delhi
MTNL Delhi is going crazy right now, atleast in Lajpat nagar.

The Internet and dsl light are going on and off continuously.

Don't know what to do
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mach9

Das Layzeemeister
Skilled
Dec 17, 2007
1,005
476
173
Anywhere between 0 - 47000 feet
Looks like im not the only one in mumbai facing this issue... today it's just got worse, it's disconnecting several times in an hour.

Moreover the DNS problem is not resolved. I first got the DNS error 2 days ago. Switched to google dns and it works. Just tried switching back to the MTNL DNS but it still shows down.

The disconnection problem remains with the modem restarting often.

Is anyone else in Mumbai still facing this issue?