Short version : Online recharge of Rs.4200 failed
Long rant : After enjoying free unlimited usage for 1 week, yesterday afternoon I did an online recharge of Rs.4200 through bsnl portal. It was specifically a 3G data recharge voucher of Rs.4200. I didn't get any confirmation message and net was still not connecting. I thought it was because of the nil balance so did a top-up of Rs.55. I received an immediate sms and then I was able to get online.
But in a short while the net again disconnected and the reason was that the 4200 recharge had still not come into effect and my balance had reached nil. For 3 hours I tried to call CC but to no avail
The MOST frustrating thing was that every cc guy who picked my call spoke in Kannada. When I asked for someone who could speak in english or hindi I was put on hold, a recorded message kept repeating that they are transferring my call to a senior executive but nobody picked my call and it was automatically disconnected after around half an hour. I tried this six times and having wasted my 3hours I finally gave up.
Today morning someone at CC said that the 4200 recharge takes 24 hours to activate and that limit is over by now.
For the time being I've done another Rs.55 topup to gat temporary net access. Today being sunday, I'll have to go to JayaNagar BSNL office tomorrow and find out what happened to my 4200 rs .... will I get the 6 month unltd. usage or can I get a refund or has my money gone down the drain.
By the way, I do have a screenshot of the bsnl portal which says that my transaction of Rs.4200 was successful.
On hindsight, my portal profile address is of Rajasthan circle and I did 4200 RCV on Bangalore no.
Does that make any difference ?
Has anyone faces such issues while recharging from bsnl portal ?
Anyone trying the portal for the first time, please be cautious while going for a high value recharge. I'll post more after I get back from bsnl office tomorrow.
Basically i'm feeling pretty frustrated and can't do zip till tomorrow