Switch said:
I seriously don't get you Amarbir. According to you, you say that Chiragh and his dad abused you even before they ordered you the config. But you could not do much at that time. WHY, Cause you were trying to make a sale. If i understand what you are trying to put here is that you are ready to accept abuses from a customer before he buys anything from you but not afterwords even if the product you supplied is faulty. I run a store myself and yes i do screw up at times but i never make a sale to a customer who is abusive to me(heck nobody till today has been) and i make sure i clear the mess which i create.
Bottom line you screwed up, And you accept it, If you had the courage to take the abuses before he bought anything be ready to take some more after you have sold a faulty product to someone. To be honest what i understand from your post is that they Chairagh and his dad came to your shop to buy the PC, his dad is a bit aggressive and you understood that before making a sale. You should have made sure that you didn't screw up in the first place, which you did but later instead of fixing the situation you are making excuses like abuses and aggressiveness etc. Also i fail to understand how in the hell did Chiragh got hold of your mother's mobile number during a course of a night cause by your logic you supplied him the PC at 8:00 in the evening when your shop was about to close down and in the morning when you woke up next day you had the filthy messages on your mother's mobile. Doesn't make sense does it.
My "advise" to you, clear up this mess. Period.
I am not trying to take sides with Amarbir, but I don't see where he had sold a faulty product. He sold the TS a totally working motherboard, but could not get him a compatible DDR3 RAM kit for it. As per Amarbir's post the TS was provided with what ever options were available with Amarbir and the TS himself choose to go ahead with the Gigabyte board. The TS had every right to choose different components or a different dealer altogether.
From what I can infer, Amarbir did not sell him a computer, but rather individual parts and charges for assembly if any. The TS was provided with warranty on individual components. He was not provided warranty on whole computer or any troubleshooting support. Most Computer makers like Dell charge for that. The TS got every thing he paid for. He realized that the RAM is in-compatible, Amarbir gave him DDR2 RAM so he could get him system running and he also gave him the option to swap it back with compatible DDR3 RAM whenever he could get his hands on it. The user also had the choice to get compatible RAM from some other source.
I don't see where Amarbir did something wrong except dealing with short tempered people in the first place as you yourself said. If the TS wanted to get a full fledged PC with warranty on the whole and troubleshooting support without he himself having any knowledge of him own, then he should have got a Dell or HP where they charge extra for it and provide the kind of support he wanted.
As for your questions about how the TS got Amarbir's mothers number, if I know it right, Amarbir's mother takes care of the Accounts at his shop and her number is also publicly listed and pretty easy for anyone to get. I have myself talked to her on more than one occasion using the public contact numbers.
PS:
No offense to the TS or anyone else, but I see a lot people trying to take the 'customer is always right' thing too literally. be reasonable in what you expect. When you are buying discrete components or even get them assembled by the seller, you are not buying support for the whole system. The buyer is expected to have a fair amount of knowledge about what he wants. The seller can only suggest alternatives, its at the sole discretion of the buyer about what he puts his money on. The seller has no obligation to take care of incompatibilities or what ever problems he runs into expect for taking care of warranties on individual components. Many people don't honor this and maintain unreasonable expectations from sellers. I have seen this once too often. On one occasion, I was at a computer shop (Not Amarbir's) and this guy comes in, he had a computer assembled from the shop for a certain cost with the choice of components left to the seller. The system had a GeForce 5200 card which could not cope with a high end game that the buyer tried. The buyer now maintains that he was sold a defective system. The seller explained to him that he will need a high end card for running such games. The buyer then insists that he seller give him the high end card for no extra cost since it was somehow the sellers fault that his rig could not run the game. The guy made quite a row in the shop.
. That was very well put and easily laid out to understand whatever has gone through....
hyeah:
