i would like to share :- "HOW TO GET PROPER SPEED OF YOUR BSNL BB PLAN"
if you are getting less speed than mentioned for the plan,
all you need to do is:-
FILE A COMPLAINT by dialing 1500 or 1504.
1.CONTACT SDO.ASK HIM TO CALL NIB AND TELL THEM YOUR MDF ISSUED PORT AND DO PROFILE REFRESH.OR ACTIVATE/LOAD NEW PROFILE TO YOUR PORT.
2.THEN SDO WILL GIVE YOU THE MOBILE NUMBER (if not then ask him
to give )OF THE PERSON WHO LOOKS AFTER BROADBAND SETTINGS.CALL HIM AND PROVIDE HIM YOUR PHONE NUMBER AND COMPLAINT NUMBER . and tell your speed problem in detail.
and you are done.your problem will get resolved in 1-3 days.
if not.....then go to NIB with a WRITTEN complaint .
there is nothing the ppl at exchange can do about it.its NIB which controls speed profile settings.
i hope this works
i found this after 15 days of research and meeting different BSNL officers